Head of Product Operations
CEX.IO
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Shape and execute the product operations strategy for financial products within the US region.
- Define the product roadmap, aligning it with overall business goals and the business unit’s objectives.
- Own key product metrics such as Customer growth and Retention, Transaction volume growth, Product performance, and Product operational efficiency.
- Lead the Marketing team to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioural insights.
- Design and refine client segmentation frameworks to personalize the experience and optimize journeys.
- Collaborate closely with global and regional business leaders to ensure product strategy drives business growth and meets US market demands.
Requirements
- Expertise in product management/ownership of US-based products (preferably in crypto or fintech; digital wallets, payment systems, and/or banking regulations).
- A track record of successful tech product launching and proven ability to set up and improve product operations within a diverse environment.
- Deep understanding of fintech regulatory frameworks.
- Ability to embed risk controls, disclosures, and regulatory checkpoints directly into product operations.
- Experience coordinating with Legal, Compliance, Risk, and Audit teams to ensure operational readiness.
- Strong decision-making ability.
- Strong communication skills for influencing and collaborating across teams and with stakeholders.
- Fluency in Ukrainian/Russian will be an advantage.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementproduct ownershipcustomer growth metricstransaction volume growthproduct performanceoperational efficiencyclient segmentation frameworksrisk controlsregulatory checkpointstech product launching
Soft skills
decision-makingcommunicationcollaborationinfluencing