Helpdesk Analyst

CESO, INC.

Helpdesk Analyst advancing IT careers at CESO, Inc. while providing IT support and customer service.

Posted 7/6/2026full-timeRogers • 🇺🇸 United StatesJunior💰 $48,400 - $76,397 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing service requests, and providing exceptional customer service. Proficient in onboarding processes and maintaining technical documentation to enhance user support.

Highest-signal resume keywords

IT SupportTroubleshooting Hardware IssuesCustomer ServiceMicrosoft Office SuitePower Apps Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesDiagnosing Connectivity IssuesInstalling SoftwareConfiguring SystemsPerforming Preventive MaintenanceManaging Onboarding ProcessesConducting System UpdatesTechnical Documentation DevelopmentHelpdesk Policies AdherenceHardware Installation

Soft Skills

Excellent CommunicationCustomer Service OrientationProblem-Solving

Tools & Technologies

Microsoft ServicesSharePointTeamsAzureDynamics 365Adobe Programs

Industry Keywords

IT SystemsService RequestsHelpdesk SupportTechnical SupportUser Support

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Monitor events, incidents, and service requests related to IT systems, infrastructure, and services.
Act as the primary liaison between customers and IT departments to ensure service requests and incidents are documented, resolved, or escalated appropriately.
Field helpdesk inquiries via phone, email, and in person while providing excellent customer service.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for desktop, tablet and mobile devices.
Perform hands-on fixes, including installing and upgrading software, setting up hardware, and configuring systems in accordance with established guidelines.
Set up new employee equipment, including hardware installation, operating system setup, and application access.
Manage employee onboarding and offboarding processes, including system activations, deactivations, and documentation updates.
Apply diagnostic tools, software updates, and online resources to aid in problem resolution.
Conduct preventive maintenance, including cleaning and inspecting workstations, printers, and peripherals.
Escalate advanced issues to appropriate technicians or departments and provide periodic follow-ups to ensure resolution.
Develop and maintain technical documentation, knowledge base articles, and FAQ resources for end-user support.
Assist with new hire onboarding by setting up standard hardware, software, and account configurations.
Perform routine workstation and software updates to maintain optimal system functionality.
Adhere to established helpdesk policies, procedures, and service standards.
Perform additional duties as assigned to support the IT department’s objectives.

Requirements

What you’ll need

Bachelor's Degree (B. A. / B. S.) from four-year college or university; or 1-year related experience and/or training; or equivalent combination of education and experience.
Microsoft Office Suite and Adobe programs
Experienced in integrating Power Apps with Microsoft services (SharePoint, Teams, Azure, Dynamics 365) and third-party APIs.

Benefits

Comp & perks

Flexible and Hybrid Work Schedule
Paid Time Off – Credited to You 100% Upfront
401K with a Company Match
Rewards and Recognition Program
Training and Development to Foster Professional Growth
Paid Holidays
Medical / Dental / Vision Coverage
Welcome Box
Casual Dress Code
Reimbursement for Professional Licenses
Paid Time Off for Community Team Service Events
Voluntary or Supplemental Short-Term / Long-Term Disability
Employee Assistance Program
Company Paid Bonding and Recovery
Employee events such as lunches and outings to foster a positive work environment