Order Resolution Specialist

CESCO

Order Resolution Specialist at Crescent Electric acting as a liaison to resolve customer issues via phone and email. Responsibilities include maintaining customer satisfaction and ensuring accurate order support.

Posted 7/29/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem resolution, with a strong focus on maintaining high customer satisfaction and effective communication. Proficient in data entry and familiar with Microsoft Office tools to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceData Entry ExperienceMicrosoft Office ProficiencySupply Chain KnowledgeProblem Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer SupportOrder ManagementBilling ResolutionFreight Rate Calculation

Soft Skills

Friendly DemeanorGood Work EthicFlexibilityAbility to Operate Under PressureStrong Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointAdobe Acrobat Reader

Industry Keywords

Supply ChainLogisticsCustomer SatisfactionProcurement CoordinationIssue Troubleshooting

About the role

Key responsibilities & impact

Act as a liaison via telephone and email to provide product/services information and support to customers.
Resolve any emerging problems that customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.
Ensure and lead excellent service standards and maintain high customer satisfaction across all entities.
Ability to resolve all issues brought forward by the ordering team, including Freight Rates, Balances Due, Retrieving Needed Invoice Information, and Calculating Correct Totals/Refunds.
Relay Manufacturer Issues to Customers and troubleshoot general issues.
Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Requirements

What you’ll need

Bachelor's degree in Supply Chain, Logistics, Business or similar degree
Minimum 5 years of customer service experience
3 years of data entry experience
Computer familiarity and Internet skills including use of emails, messaging, and information gathering
Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
Complete commitment to giving highest level customer service
A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
Ability to stay abreast with company policies, products and services.

Benefits

Comp & perks

Eligibility for health, and dental, vision coverage
401(k) plan, and flexible spending accounts, subject to plan terms.
Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
Excused Absence time off and Paid Time Off (PTO).
Company-paid holidays.
Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.