Bilingual Customer Escalations Specialist

Certus

Bilingual Customer Escalations Specialist providing second-line customer support in English and Spanish. Collaborating with customers via call, chat, and email to ensure satisfaction with services.

Posted 4/15/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Provide resolutions to queries received from customers via call, chat or email in English and Spanish.
Ensure customers are satisfied with product or service.
Follow-up with customers in a timely manner, when a service resolution requires investigation.
Educate the customer to assist with self-service solutions and to mitigate future product questions.
Utilize resources to provide first contact resolution for all contacts.
Determine when query requires escalation after available resources have been exhausted.
Provide basic troubleshooting assistance with common internet browsers.
Maintain a professional demeanor with all customer interactions.
Maintain performance metrics expectations and strive for continuous learning to achieve desired goals.
Monitor issues and trends and escalate to management as needed.
Perform additional duties where needed.

Requirements

What you’ll need

Excellent active listening skills with a positive attitude, energy, and demeanor.
Keen problem solver that is willing to think on their feet and learn quickly.
Reliable individual that can always be counted on to give their best work and follow tasks through to completion.
Self-starter comfortable taking initiative and finding answers to customer questions.
Great at multi-tasking, using multiple software programs to service and find a solution.
Excellent written, verbal communication skills, and typing ability.
Excellent organizational skills and attention to detail.
Understand common internet browsers such as Chrome, Safari, Edge, and Internet Explorer and basic internet concepts including browser navigation, how to download files, incognito/private mode, and URLs.
Experience with Microsoft Office Suite preferred.
Mastery of the English language.
Spanish language skills are required for this position.
Flexibility with work schedule preferred.
Ability to communicate directly with others.
Desire to have fun while working.
Growth and change mindset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Certus Website LinkedIn All Job Openings 201 - 500 employees 📚 Education 📋 Compliance 🛍️ eCommerce Education
Compliance
eCommerce Certus is an online education company that provides a wide range of training courses focused on workplace safety, driver safety, professional certifications, and continuing education. The company offers over 300 online courses that customers can access anytime, anywhere using their phone, tablet, or computer. Certus aims to support professional development and compliance through accessible online training solutions to a wide audience across various states in the U. S. They offer corporate solutions and prioritize customer service with a 4. 7 out of 5 star rating from customers. Bilingual Customer Escalations Specialist Job not on LinkedIn 🔥 4 minutes ago 🐊 Florida – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide resolutions to queries received from customers via call, chat or email in English and Spanish.
Ensure customers are satisfied with product or service.
Follow-up with customers in a timely manner, when a service resolution requires investigation.
Educate the customer to assist with self-service solutions and to mitigate future product questions.
Utilize resources to provide first contact resolution for all contacts.
Determine when query requires escalation after available resources have been exhausted.
Provide basic troubleshooting assistance with common internet browsers.
Maintain a professional demeanor with all customer interactions.
Maintain performance metrics expectations and strive for continuous learning to achieve desired goals.
Monitor issues and trends and escalate to management as needed.
Perform additional duties where needed. 🎯 Requirements
Excellent active listening skills with a positive attitude, energy, and demeanor.
Keen problem solver that is willing to think on their feet and learn quickly.
Reliable individual that can always be counted on to give their best work and follow tasks through to completion.
Self-starter comfortable taking initiative and finding answers to customer questions.
Great at multi-tasking, using multiple software programs to service and find a solution.
Excellent written, verbal communication skills, and typing ability.
Excellent organizational skills and attention to detail.
Understand common internet browsers such as Chrome, Safari, Edge, and Internet Explorer and basic internet concepts including browser navigation, how to download files, incognito/private mode, and URLs.
Experience with Microsoft Office Suite preferred.
Mastery of the English language.
Spanish language skills are required for this position.
Flexibility with work schedule preferred.
Ability to communicate directly with others.
Desire to have fun while working.
Growth and change mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Pharmacist, Telehealth 🔥 21 hours ago Navitus Health Solutions 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🤝 B2B Website LinkedIn All Job Openings Pharmacist in telehealth at Navitus delivering Medication Therapy Management services. Collaborating within a newly launched Clinical Engagement Center to improve member health and wellness through tele-pharmacy. 🇺🇸 United States – Remote 💵 $105.3k - $131.6k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💬 Bilingual 🗣️🇪🇸 Spanish Required LPN Care Coordinator – Bilingual 🔥 22 hours ago Classet 1 - 10 Website LinkedIn All Job Openings Bilingual Care Coordinator supporting patients managing chronic conditions in a remote setting. Conducting outreach calls, assisting with health management and coordinating care with providers and teams. 🇺🇸 United States – Remote 💵 $23 - $26 / hour 💰 $3M Seed Round on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required Bilingual Patient Engagement Coordinator 🕒 Yesterday DocGo 5001 - 10000 ⚕️ Healthcare Insurance 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Bilingual Patient Engagement Coordinator responsible for omnichannel outreach and supporting healthcare appointments. Engaging with patients and ensuring seamless communication for pre- and post-visit needs. 🇺🇸 United States – Remote 💵 $16 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required Release of Information Specialist, Bilingual Spanish/English 🕒 Yesterday Vital Records Control (VRC) 1001 - 5000 🏢 Enterprise ⚕️ Healthcare Insurance 🔐 Security Website LinkedIn All Job Openings ROI Specialist processing medical records requests in a timely manner according to healthcare policies. Ensuring accuracy and protecting patient information while maintaining service quality. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required Complex Care Specialist – Bilingual Spanish 🕒 Yesterday Lyra Health 501 - 1000 ⚕️ Healthcare Insurance ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Complex Care Specialist providing phone support and navigating clients into care for mental health issues. Working independently and collaboratively within the remote Care Navigator Team at Lyra Health. 🇺🇸 United States – Remote 💵 $42 / hour 💰 $235M Series F on 2022-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Bilingual Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic troubleshootinginternet browsersbrowser navigationdownloading filesincognito modeURLsMicrosoft Office Suitebilingual (English, Spanish)

Soft Skills

active listeningproblem solvingreliabilityself-startermulti-taskingwritten communicationverbal communicationorganizational skillsattention to detailflexibility