Vice President, Professional Services

Certa.ai

VP of Professional Services responsible for unifying delivery model for AI-first vendor management. Leading a strong team in a fully remote environment in North America.

Posted 7/28/2026full-timeRemote • 🏈 Anywhere in North AmericaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building unified delivery models and managing complex enterprise B2B SaaS operations, with a focus on P&L management, partner delivery, and escalation handling. Proven ability to lead and coach senior delivery professionals while maintaining high standards and fostering collaboration across teams.

Highest-signal resume keywords

B2B SaaS Delivery LeadershipP&L ManagementPartner Engagement ManagementEscalation ManagementAI-Native Delivery Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Methodology DevelopmentResource ManagementUtilization TrackingMargin DisciplineScope-to-Charge DisciplineSOW ManagementChange Order ManagementOperational GovernanceData-Driven Decision MakingOrganizational Design

Soft Skills

Calm Under PressureCoaching LeadershipCredibilityConnectednessTruth-Seeking

Industry Keywords

Global 2000Risk ManagementComplianceProcurementRegulated Domain

About the role

Key responsibilities & impact

Build a unified delivery model: Stand up a single PS operating model - repeatable methodology, resourcing, utilization and margin discipline, quality gates, and clear ownership across delivery, EM, and AI-enabled implementation - unifying the EMEA and US regions under one framework while preserving regional accountability.
Own escalations & commercial discipline: Be the senior, decisive presence on escalation calls, taking the heat off ICs, and bring commercial backbone to delivery - scoping and charging for change appropriately and holding the line without damaging relationships.
Build EM excellence: Give engagement managers the leadership layer they lack — standardization, a coaching cadence, and a durable EM operating standard that sticks where earlier, part-time efforts didn't.
Formalize partner delivery: Define how Certa delivers with partners (e.g., Sayari and others) - what each side owns, SOWs, change orders, and new-business tracking - while keeping relationship ownership with the relationship owner and ensuring quality across every partner-led engagement.
Govern the Managed Services transition: Partner with the Managed Services operational owner to govern the PS-to-MS handoff post-go-live, with pricing discipline, a clear handoff protocol, and safeguards against MS being offered as a concession on distressed accounts.
Surface expansion & design with data: Build a light-touch process for surfacing expansion signals early and routing them to Sales/CSM, and use real delivery data (including utilization) to drive organizational design, SOW recalibration, and decisions on where the team should grow or become more efficient.

Requirements

What you’ll need

A seasoned PS/delivery leader from complex enterprise B2B SaaS, ideally selling into the Global 2000 in risk, compliance, procurement, or an adjacent regulated domain.
Proven at owning delivery P&L levers - methodology, resourcing, utilization, margin, and scope-to-charge discipline.
Calm, credible, and firm under pressure - the person a Global 2000 exec wants on a difficult escalation call.
A genuine people leader who coaches (not just directs) senior delivery professionals including regional delivery directors and engagement managers, building standards that outlast their own attention.
Experienced with partner-delivered engagements - SOWs, change orders, and clear scope boundaries.
You protect margin and surface opportunity, partnering with Sales/CSM rather than competing with them.
Comfortable in an AI-native delivery org and motivated to push automation deeper into how PS operates.
You embody connectedness, truth-seeking, learning, and high standards held with genuine care for people - raising the bar authentically and making the team better, not just busier.

Benefits

Comp & perks

Top of market salary + bonuses and equity
49 days paid time off
PTO, full benefits, retirement and wellness plans
Professional development support, remote workspace setup bonus
Annual company offsites in exciting locations around the world