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Account Manager, ACOs, Medicare Supplement – MediGap Health Plans
Ceresti HealthAccount Manager managing relationships with ACOs & Medicare Supplement carriers for Ceresti Health's dementia care solutions. Building trust and driving enrollment performance with complex healthcare organizations.
About the role
Key responsibilities & impact- Serve as the primary account owner for assigned ACO and MediGap carrier partners from post-implementation through steady state
- Build strong, trusted relationships with ACO leadership, operations teams, clinical leaders, and care management staff
- Understand all components of the GUIDE Model and communicate GUIDE workflows to ACO care teams
- Act as an internal liaison at Ceresti for each partner (ACO or MediGap carrier)
- Support contract adherence, shared savings alignment (ACOs), GUIDE Model performance targets (MediGap carriers), and ongoing partnership health
- Own enrollment performance for assigned ACOs and MediGap carriers
- Identify opportunities to improve uptake through provider education, workflow refinement, and targeted engagement strategies
- Partner with internal teams to troubleshoot enrollment barriers and optimize operational processes
- Drive physician awareness and buy-in across assigned ACO networks
- Enable carrier member services teams to support GUIDE Model enrollment and workflows
- Build and maintain the trust and governance alignment required for Ceresti to conduct proactive outreach to eligible beneficiaries
Requirements
What you’ll need- Bachelor’s degree in a related field
- 5+ years of experience in account management, client success, provider relations, carrier/payer relations, or partnership management within healthcare
- Experience working with ACOs, Medicare Advantage plans, Medicare Supplement (MediGap) carriers, or value-based care organizations
- Direct experience with MediGap carriers, CMS care model delivery, or carrier product and operations teams is strongly valued
- Strong understanding of healthcare operations, provider workflows, and population health models
- Proven ability to manage complex, multi-stakeholder relationships
- Exceptional communication, organization, and follow-through skills
- Exceptional problem-solving skills
Benefits
Comp & perks- Competitive compensation
- Full benefits
- Remote-first environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successprovider relationscarrier relationspartnership managementhealthcare operationspopulation health modelsMediGap carriersCMS care model deliveryvalue-based care
Soft Skills
relationship buildingcommunicationorganizationproblem-solvingfollow-throughtrust buildinggovernance alignmentstakeholder managementeducationengagement strategies
Certifications
Bachelor’s degree