Century Communities, Inc. (NYSE:CCS)

Manager

• Prepare and participate in weekly backlog meetings.
• Request and distribute builder documents to prepare for closings.
• Communicate with buyers to set close and walk dates.
• Communicate to buyers and lenders about the title of the close date and any changes to that date.
• Maintain tracking system for 100% accuracy of the backlog report.
• Manage closing requirements with lenders, buyer’s agents, and sales leaders.
• Generate and distribute the daily closing status report.
• Perform other duties as needed or assigned.

Closing Manager

Counselor

• Support sales and marketing initiatives by responding, qualifying, and managing eLeads
• Provide same-day, immediate email/phone response to all eLeads from Century Communities website and 3rd party sources
• Respond quickly to “Live Chat” inquiries and convert to on-site appointments
• Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
• Send out marketing collateral to eLeads
• Maintain a database of eLeads through CRM
• Maintain a toll-free number and voicemail for eLeads
• Assist the prospect in selecting the best Century community for prospective homebuyers
• Conduct and manage ongoing email campaigns, newsletters, and online community launches
• Provide reporting of eLead activity and sales conversion
• Monitor website data on the company website and 3rd party websites
• Provide reporting, conversion rates, aggregate data, and make recommendations based on results to improve the online customer experience
• Provides consistent follow-up with all leads received at the 3, 7, 14, 21, and 28-day milestones
• Perform and maintain competitive email marketing and website market research

Online Sales Counselor

• Maintain construction schedules for homes in multiple neighborhoods that meet or exceed Century Complete goals
• Communicate regularly with customers and complete customer orientations throughout the construction process
• Customer Satisfaction is our #1 GOAL!
• Complete all necessary paperwork for homes under construction, i.e., utility applications and pre-lot inspection, and quality checklists
• Coach vendors for improved performance and report to Century Complete Support when vendors fail to meet contracted obligations
• Perform daily inspections to maintain Quality Standards throughout the process
• Monitor Job Site safety by completing regular site inspections
• Set up and maintain erosion and sediment control standards on every job site
• Complete Biweekly payment authorizations for all vendors
• Work to decrease all unnecessary variance expenses
• Note and communicate design or plan issues to purchasing for review
• Recruit new vendors to work for Century Complete
• Complete necessary punch work to eliminate variance and ensure closing deadlines are met
• Perform other duties as needed or assigned

Closing Manager

Online Sales Counselor

Construction Manager 2