Seasonal Call Center Coordinator

Centro Benefits Research

Customer service role managing inbound and outbound calls for a remote call center. Position requires delivering exceptional service and multitasking efficiently while working from home.

Posted 5/6/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $17 per hourWebsite

About the role

Key responsibilities & impact

Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently
Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience
Handle and manage inbound and outbound calls as assigned
Multitask effectively while maintaining quality on assigned calls
Monitor and update customer and employee schedules, including conducting reviews during audits
Update census engagement details for new hires
Generate and send tickets for additional outreach in accordance with client guidelines
Provide accurate information to employees who call in, while recording and managing outreach activities
Collaborate with team members to ensure adequate phone coverage and availability
Maintain a professional and distraction-free remote work environment

Requirements

What you’ll need

High School Diploma or equivalent is required
A minimum of one year of customer service experience is preferred
Exceptional verbal and written communication skills
Strong interpersonal, negotiation, and conflict-resolution abilities
Excellent organizational skills and attention to detail
Proficiency in multitasking while managing routine tasks
Strong analytical and problem-solving capabilities
Ability to prioritize and delegate tasks appropriately
Professionalism, integrity, and commitment to confidentiality
Ability to work efficiently from home using provided communication platforms
Reliable and consistent internet connection
Proficiency with Microsoft Office Suite, Google Workspace, or similar tools
Flexibility to perform other duties as assigned

Benefits

Comp & perks

Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 ⚕️ Healthcare Insurance Consulting
Healthcare Insurance
Technology Centro Benefits Research is an ancillary benefits consulting and technology firm that enables brokers and carriers to deliver optimal outcomes for their customers. With its deep industry knowledge and expert consulting, Centro focuses on enhancing client outcomes while increasing agency revenue and reducing operating costs. The firm's technology solutions streamline the quoting process and provide brokers with tools to manage their business efficiently, leading to improved proposal accuracy and quicker turnaround times.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicemultitaskinganalytical skillsproblem-solving

Soft Skills

verbal communicationwritten communicationinterpersonal skillsnegotiationconflict resolutionorganizational skillsattention to detailprofessionalismintegritycommitment to confidentiality

Certifications

High School Diploma