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Benefit Marketing Analyst

Call Center Representative

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently
• Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience
• Handle and manage inbound and outbound calls as assigned
• Multitask effectively while maintaining quality on assigned calls
• Monitor and update customer and employee schedules, including conducting reviews during audits
• Update census engagement details for new hires
• Generate and send tickets for additional outreach in accordance with client guidelines
• Provide accurate information to employees who call in, while recording and managing outreach activities
• Collaborate with team members to ensure adequate phone coverage and availability
• Maintain a professional and distraction-free remote work environment

Seasonal Call Center Coordinator

DevOps Engineer

• Lead the organization through its first SOC 2 Type II audit: conduct a readiness assessment, identify control gaps, implement remediation plans, coordinate with external auditors, and deliver a clean report
• Define and maintain the full set of SOC 2 policies, procedures, and technical controls across the Trust Services Criteria (security, availability, confidentiality, processing integrity, privacy)
• Build and operationalize continuous compliance monitoring so that evidence collection, access reviews, and control testing become part of everyday engineering workflows rather than a one-time effort
• Define and execute the longer-term strategic vision for site reliability and security across the organization
• Establish and enforce SLAs, SLOs, and SLIs for critical services; drive accountability for uptime and incident response
• Own the incident management lifecycle, including on-call rotations, post-incident reviews, and continuous improvement of response processes
• Architect and oversee cloud infrastructure for high availability, disaster recovery, and horizontal scalability
• Harden existing Infrastructure as Code pipelines with security scanning, policy-as-code guardrails, and CI/CD security gates
• Evaluate and introduce monitoring, observability, and security tooling to improve detection, response, and prevention capabilities
• Establish and maintain security policies, access controls, and data protection standards
• Collaborate with cross-functional teams to balance reliability and security investments against feature delivery

Benefit Marketing Analyst

Seasonal Call Center Coordinator

Director of Site Reliability – Security