Centrilogic

Network Analyst

Centrilogic

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudCyber SecurityFirewallsITSMPythonServiceNowTCP/IP

About the role

  • Provide Tier 1.5/2 support for escalated network issues across all our customers.
  • Monitor and respond to network incidents, alerts, and vulnerabilities.
  • Experience working with cross-functional teams including IT, cybersecurity, vendors and clients to understand business requirements and translate them into technical solutions.
  • Diagnose and resolve connectivity problems, latency issues, and hardware/software failures across diverse environments.
  • Respond to and analyze alerts from Logic Monitor, translating them into incident tickets with appropriate severity and categorization.
  • Ability to multi-task, pivot quickly and understand “sense of urgency"
  • Clear and thorough documentation of network configurations, changes, and incidents.
  • Leverage ITIL methodologies in troubleshooting network appliances.
  • The ability to create and maintain accurate records of network device configurations, procedures, incident handling and change logs for compliance and auditing purposes.
  • Assist in the configuration and maintenance of LAN components (switches, routers, access points).
  • Collaborate with senior network engineers to resolve complex issues and implement network changes.
  • Maintain documentation related to network health checks and performance monitoring.
  • Support change management and incident response processes.
  • Participate in on-call rotation and after-hours maintenance as needed.

Requirements

  • 3–5 years of hands-on experience with supporting customers Network Infrastructure as a Network Analyst
  • 3-5 years of hands-on experience with Fortinet (FortiGate, Forti Manager, Forti Analyzer, Forti SOAR), Juniper Network Appliances, Palo Alto Aruba and Cisco
  • Familiarity with routers, switches, firewalls, wireless access points, and load balancers.
  • Experience with Logic Monitor or similar monitoring tools.
  • Aruba LAN and ClearPass would be an asset
  • Comfortable in making VPN and Firewall changes supporting recommendations with sound business practices.
  • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, NAT, VPN).
  • Ability to troubleshoot complex network and security issues.
  • Excellent communication and documentation skills.
  • Demonstrate strong incident management skills, including accurate ticket creation, timely updates, and maintaining high standards of ticket hygiene.
  • Ability to interpret alerts and logs to identify root causes and generate incident tickets.
  • Strong troubleshooting and analytical skills.
  • Ability to work independently and as part of a team.
  • Experience working in an MSP or multi-tenant environment is a strong plus.
  • Experience with ITSM platforms (e.g., ServiceNow, Jira).
  • Solid understanding of business, technology and ITIL processes.
  • Experience with other security platforms (e.g., Cisco ASA, Palo Alto, WatchGuard) would be an asset.
  • Experience with tools like Wireshark, SolarWinds, Nagios, PRTG, or Science Logic.
  • Exposure to cloud networking and security fundamentals (Azure, AWS, etc.).
  • Knowledge of scripting or automation (e.g., Python, PowerShell) is a bonus.
  • Proven track record of escalation management experience.
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.
  • Certifications in Fortinet NSE 4/5/6/7 would be an asset.
  • CCNA min, CCNP, Network + Security +, JNCIA, JNCIS, AWS certification or Azure Network Engineer Associate.
  • Experience in scripting or AI tools is advantageous.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network infrastructureFortinetJuniper Network AppliancesPalo AltoCisconetworking protocolstroubleshootingscriptingcloud networkingITIL
Soft skills
communicationdocumentationincident managementanalytical skillsteamworkcritical thinkingemotional intelligencemulti-taskingsense of urgencyprocess development
Certifications
Fortinet NSE 4Fortinet NSE 5Fortinet NSE 6Fortinet NSE 7CCNACCNPNetwork +Security +JNCIAJNCIS