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About the role
Key responsibilities & impact- Provide Service & Repair for heating systems in customers’ homes
- Ensure same day fix for customers
- Represent British Gas in the customer’s home
- Support and mentorship from managers and colleagues
- Handle annual service visits and complex breakdowns
Requirements
What you’ll need- Outstanding customer experience focus
- Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1)
- NVQ, C&G or equivalent in plumbing or heating
- 3 year’s qualified experience of fault finding and diagnosis
- Electrical knowledge, including wiring and fault finding on S-plan, Y-plan and combination systems and boilers
Benefits
Comp & perks- Flexibility to choose what you need
- support not only financially, but physically and emotionally
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fault findingdiagnosiselectrical knowledgewiringS-plan systemsY-plan systemscombination systemsboilers
Soft Skills
customer experience focusmentorshipsupport
Certifications
ACS qualificationsCCN1CENWATCKR1HTR1NVQC&G