On-site Help Desk Technician – Temp to Perm

Centreville Bank

On-site Help Desk Technician providing first line support for desktop technology and application issues. Collaborating with employees to resolve technical problems and ensure smooth IT operations.

Posted 4/24/2026full-timeWest Warwick • Rhode Island • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Acts as first line of support and technical issue resolution regarding the efficient operation and use of information systems and resources.
Properly tracks, escalates, and documents unresolved issues in a timely manner.
Provides excellent customer service to all employees.
Serve as the primary contact for all desktop, technical, and application support end-user calls.
Provide an independent level of entry level support for user issues with software, hardware, peripherals, mobile devices and other technologies.
Work with end-users to ensure positive impact on all systems and services.
Track, monitor and maintain adherence to IT service level standards of assigned service requests and tickets.
Act as primary point of contact for all outstanding ticket escalation.
Demonstrate proficiency and accuracy of administrative tasks on assigned systems.
Demonstrate professional and detailed oral and written communication skills.
Provide exceptional customer service and support.
Perform all tasks in compliance with Bank policies and procedures.
Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position.

Requirements

What you’ll need

Superior customer service skill set.
Practical and current working knowledge of current operating systems, up-to-date knowledge of data processing concepts, PC and desktop hardware, including peripherals.
Knowledge and support experience with Microsoft Office applications.
Ability to communicate technical topics to non-technical individuals in a clear and concise manner.
Strong problem-solving skills with a results driven attitude.
Ability to independently prioritize tasks, issues, and information is essential.
Capable of multitasking and working on a variety of projects and teams is essential.
1-2 years of prior professional help desk support experience.
Be able to lift 50 lbs.
Ability to travel to existing/future branches as needed for service calls.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Centreville Bank Website LinkedIn All Job Openings 51 - 200 employees 🏦 Banking 💸 Finance Banking
Finance Centreville Bank is a regional community bank with over 195 years of history, serving individuals, families, businesses, and government entities across Rhode Island and eastern Connecticut through 20+ branches and digital channels. It offers a full range of retail and commercial banking products — including checking and savings accounts, CDs, mortgages and home equity loans, business loans and commercial lending, cash management, and government receivables/payables services — and emphasizes personalized service, financial education, and local community support. On-site Help Desk Technician – Temp to Perm 🔥 30 minutes ago 🏢 West Warwick – Onsite ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Acts as first line of support and technical issue resolution regarding the efficient operation and use of information systems and resources.
Properly tracks, escalates, and documents unresolved issues in a timely manner.
Provides excellent customer service to all employees.
Serve as the primary contact for all desktop, technical, and application support end-user calls.
Provide an independent level of entry level support for user issues with software, hardware, peripherals, mobile devices and other technologies.
Work with end-users to ensure positive impact on all systems and services.
Track, monitor and maintain adherence to IT service level standards of assigned service requests and tickets.
Act as primary point of contact for all outstanding ticket escalation.
Demonstrate proficiency and accuracy of administrative tasks on assigned systems.
Demonstrate professional and detailed oral and written communication skills.
Provide exceptional customer service and support.
Perform all tasks in compliance with Bank policies and procedures.
Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position. 🎯 Requirements
Superior customer service skill set.
Practical and current working knowledge of current operating systems, up-to-date knowledge of data processing concepts, PC and desktop hardware, including peripherals.
Knowledge and support experience with Microsoft Office applications.
Ability to communicate technical topics to non-technical individuals in a clear and concise manner.
Strong problem-solving skills with a results driven attitude.
Ability to independently prioritize tasks, issues, and information is essential.
Capable of multitasking and working on a variety of projects and teams is essential.
1-2 years of prior professional help desk support experience.
Be able to lift 50 lbs.
Ability to travel to existing/future branches as needed for service calls. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

operating systemsdata processing conceptsPC hardwaredesktop hardwareMicrosoft Office applicationstechnical issue resolutionticket escalationadministrative taskssoftware supporthardware support

Soft Skills

customer servicecommunication skillsproblem-solvingtask prioritizationmultitaskingindependenceresults driventeam collaborationattention to detailprofessionalism