Patient Financial Service Representative

CentraState Healthcare System

Responsible for managing assigned AR and collection of outstanding balances for medical equipment claims. Must prioritize work and communicate effectively with patients regarding their claims.

Posted 7/23/2026full-timeMorris Plains • New Jersey • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management and medical billing processes, with a strong ability to analyze reports, communicate effectively with patients, and navigate DME medical policies. Proficient in utilizing MS Office Suite and Excel for reporting and project management.

Highest-signal resume keywords

Accounts Receivable ManagementMedical Billing ExperienceMS Office Suite ProficiencyDME Medical Policies KnowledgeVerbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ManagementMedical BillingClaims ProcessingReport AnalysisAppeals SubmissionPayer Project ReviewProblem SolvingNegotiation SkillsTimely Filing ManagementFollow-Up System Maintenance

Soft Skills

Organizational SkillsIndependent Work AbilityCommunication Skills

Tools & Technologies

MS Office SuiteExcelReporting Tools

Industry Keywords

Durable Medical EquipmentPayer TrendsPatient ExperienceCollectionsEOBS

About the role

Key responsibilities & impact

Responsible for managing assigned AR and collection of outstanding balances from patients and third parties for durable medical equipment claims.
Run AR reports independently.
Review, analyze and compare information on reports.
Prioritize work based on age and balance of accounts to avoid timely filing denials.
Review correspondence and EOBS and take appropriate action.
Maintain a follow-up system to assure accounts are brought to conclusion in a timely manner.
Submit appeals and corrected claims as necessary.
Prepare and submit payor projects.
Answer calls and inquiries from patients to keep them informed of any issues with their claims.
Request necessary information from patients and physicians to expedite claim processing.
Negotiate prompt pay discounts.
Request adjustments, transfers and reversals with the proper justification.
Identify accounts that need to be sent to collections in a timely manner.
Communicate payor trends in a timely manner.
Work collaboratively with other departments to create a smooth patient experience.
Working knowledge of DME medical policies.
All other duties as deemed necessary.

Requirements

What you’ll need

High school diploma or equivalent
Some college preferred
Must be proficient in MS Office Suite
Must be organized and have the ability to work independently, identify and solve problems.
Excellent verbal and written communication skills
1 year billing/collections experience in the medical field preferred
Ability to read, interpret and apply medical policies.
Review payer projects utilizing Excel and reporting tools.

Benefits

Comp & perks

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance