Business Office Associate

CentraState Healthcare System

Business Office Associate providing general office and clinical support at Atlantic Health At Home Medical. Bilingual support in Spanish for patient compliance and coordination with clinical staff.

Posted 7/15/2026full-timeSouth Hackensack • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while effectively coordinating patient care and ensuring compliance with insurance requirements. Proficient in managing clinical documentation and scheduling appointments to enhance patient experience.

Highest-signal resume keywords

Bilingual (Spanish/English)Patient SchedulingClinical DocumentationInsurance ComplianceCPAP/VPAP Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Call ManagementClinical Note CompletionDocuSignAppointment SchedulingProcess Improvement

Soft Skills

CommunicationCollaborationCustomer Service

Industry Keywords

HealthcarePatient ComplianceClinical Staff LiaisonDocumentation Requirements

About the role

Key responsibilities & impact

Monitor the patient call back clinical phone line; notify appropriate clinician regarding patient needs and issues.
Make initial phone contacts with patients requiring clinical visits.
Work closely with clinical staff in obtaining required documentation in a timely manner; including DocuSign
Schedule appointments for clinical visits/virtual visits; create and close routes assigned to clinicians
Assist the clinical staff with patient follow-up phone calls and complete the needed clinical notes in the computer.
As appropriate, act as liaison between the customer service department and the clinical staff.
Assist patients with basic CPAP/VPAP troubleshooting
Direct patients to appropriate departments with concerns
Review compliance with patients and instruct with guidelines to meet insurance compliance requirements
Other job-related duties as requested by management.; including special projects to identify areas of process improvement.
Business Office Associate assists with in-person translation (Spanish to English) for the clinical team (home visits) to elevate patient compliance of usage and elevate patient experience.

Requirements

What you’ll need

High school diploma; college degree preferred
Previous education and/or work experience in the healthcare field preferred.
Bilingual(Spanish/English)

Benefits

Comp & perks

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance