Customer Support

• Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products
• Address customer issues and questions promptly and with a positive attitude
• Conduct technical product research for customers and respond via phone, email and our internal client support system
• Provide accurate information about the products and services
• Accurately document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Meet targets set for response time, resolution time, and customer satisfaction

Software Customer Support Specialist

Financial Support Specialist

Support Specialist

Clinical Support Specialist

Customer Service Analyst II

Manager, Customer Support Services