Customer Service Rep

Central Research, Inc.

Customer Service Representative assisting student loan borrowers with inquiries and application processes. Providing empathetic support remotely while ensuring compliance with regulations and standards.

Posted 5/14/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Assist student loan borrowers with account inquiries, repayment options, and application processes
Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
Provide accurate, professional, and empathetic customer support
Ensure compliance with federal regulations, company policies, and data security standards
Meet key performance indicators and quality assurance standards

Requirements

What you’ll need

U.S. Citizenship
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Must live within 75 miles of Hendersonville, TN
Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed)
Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more

Benefits

Comp & perks

Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
Work-from-home flexibility with structured support and training
Opportunities for growth within a mission-driven organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencecomputer experienceMicrosoft OfficeWordExcelOutlookOneNote

Soft Skills

professionalismempathycommunicationcomplianceattention to detail

Certifications

Federal Public Trust security clearance