Customer Support Specialist

Central Research, Inc.

Customer Support Specialist providing contact center support for federal student loans. Position involves reviewing applications and handling customer inquiries with a focus on compliance and accuracy.

Posted 4/29/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Perform contact center support for federal student loans
Review customer applications for completion and accuracy
Handle processing, reporting, and correspondence requests
Complete tasks in a highly productive data entry/processing environment
Report any compliance issues to leadership
Assist with operational requests and account adjustments

Requirements

What you’ll need

High School diploma required
12 months experience in administrative support
12 months computer experience in a business environment
Must be able to obtain and maintain a Public Trust security clearance
Must NOT be in default on any Federal Student Loans
Must be a US Citizen
No felonies or misdemeanors within the last 7 years

Benefits

Comp & perks

Health and Welfare: $5.09 per hour capped at 40 hours per week
Coverage for medical, dental, and vision premiums

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydata processingapplication reviewreporting

Soft Skills

customer supportattention to detailorganizational skillscommunication skillsproblem-solving

Certifications

Public Trust security clearance