Quality Engineer, Rack Infrastructure – Site Operations
OpenAI
PMP
Quality Assurance Supervisor
Central Research, Inc.
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
JuniorMid-Level
About the role
- Supervise the quality assurance team monitoring and conducting administrative audits on processes and procedures supporting the program
- Ensure sufficient internal controls and quality assurance training are established, reviewed, and maintained to comply with contract requirements and applicable federal and state laws and regulations
- Proactively audit processes, procedures and documents to identify opportunities and confirm adherence to internal controls throughout the life of the program
- Assist operational team with questions about quality assurance policies and procedures
- Organize and participate in special reviews to ensure we are providing a high-quality customer experience
- Collaborate with the Quality Assurance Manager to ensure quality assurance performance metrics are met
- Prepare and provide quality assurance reports and statistical trends
- Assist Quality Assurance Manager to review and ensure training materials are compliant
- Assist with resolution of accounts when a quality assurance concern arises
- Train and mentor quality assurance staff
- Track and report quality assurance issues to leadership
- Participate in continuing education programs to stay abreast of changes to applicable laws and regulations
Requirements
- High School Diploma
- 2 years of experience in quality assurance leadership role supervising teams in contact center environment
- Must reside within a 75-mile radius of a Central Research deployment facility in Lowell, AR or Hendersonville, TN
- US Citizenship is required per the contract
- Ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must NOT be in default on any Federal Student Loans (typically 270 days past due)
- Felonies or misdemeanors within the last 7 years could prevent obtaining a security clearance
- Applicants with non-medical collections exceeding $7,500 could face security clearance issues
- Knowledge and understanding of the TCPA, SCRA, FCRA, Consumer Financial Protection Bureau, and other applicable federal and state laws and regulations
- Able to create presentations and provide training to staff regarding compliance and quality assurance
- Capable of leading and coaching a team
- Detail-oriented and able to multi-task
- Excellent written, verbal, and interpersonal communication skills
- Advanced knowledge of Microsoft Office applications
- Able to read, write and speak fluent English
- Preferred: Bachelor's Degree
- Preferred: 3 years of experience in quality assurance leadership role supervising teams in contact center environment
- Preference will be given to internal applicants who meet all position requirements
