Customer Service Rep
Central Research, Inc.
Customer Service Representative, Bilingual Spanish
Central Research, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
- Location: Remote - Must reside within 75 miles of Henderson, NV
- Join Our Mission-Driven Team! At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance.
- This is a remote position; but to qualify, applicants must reside within 75 miles of Henderson, NV
Requirements
- U.S. Citizenship
- Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
- Preferred: Prior call center experience
- Associate or bachelor’s degree
