Service Delivery Manager

Centorrino Technologies

Service Delivery Manager strengthening customer relationships and IT service outcomes at Centorrino Technologies, an Australian technology provider. Managing SLAs, escalations, reporting, and ITIL-based improvements.

Posted 8/6/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and service delivery skills, with a focus on achieving successful outcomes through collaboration and effective communication. Proficient in applying ITIL principles to champion issue resolution and enhance service quality.

Highest-signal resume keywords

Account ManagementService Delivery ManagementStakeholder CommunicationTechnical UnderstandingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ListeningNegotiationPresentationEmpathy

Certifications & Qualifications

Vulnerable People CheckPolice Check

Industry Keywords

ITIL PrinciplesService Delivery ReportingSLA ManagementCustomer EngagementTechnical Issue Resolution

About the role

Key responsibilities & impact

Build and maintain strong customer relationships through recurring remote and in-person engagements
Collaborate with technical and client-facing peers to achieve successful customer outcomes
Review, assess, and present service delivery reporting
Ensure key SLAs and deliverables are met, or recommend improvements
Serve as an escalation and contact point for customers
Remove roadblocks and address technical and non-technical queries promptly
Champion issue and task outcomes using core ITIL principles and guidelines

Requirements

What you’ll need

Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager, or relevant role
Ability to communicate, present, and influence stakeholders at all organisational levels, including executive and C-level
Excellent listening, negotiation, and presentation abilities
Strong technical understanding or ability to learn technological products and services quickly
Ability to understand technical issues and jargon and explain them in layman’s terms
Passion for exceptional customer service, empathy, and understanding
Valid Vulnerable People / Working with Children Check (WWCC) required
Police Check required

Benefits

Comp & perks

Hybrid working with team anchor days to support collaboration
Extensive training and development opportunities that enable continual growth as part of your career planning
Extensive discounts and benefits to maximise your money
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture