Service Desk Analyst

Centorrino Technologies

Service Desk Analyst providing customer support at Centorrino Technologies in Dunedin, New Zealand. Engaging with customers, troubleshooting issues, and managing support tickets efficiently.

Posted 7/29/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on clear communication and problem-solving. Possesses a proactive mindset and the ability to manage support tickets effectively while collaborating within a team environment.

Highest-signal resume keywords

Customer ServiceClear CommunicationTicket ManagementTeam CollaborationITIL Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic IT SkillsTicket Management

Soft Skills

Solutions-Focused MindsetAccountabilityFollow-ThroughCollaboration

Tools & Technologies

ConnectWise

Certifications & Qualifications

IT Certifications

Industry Keywords

Customer SupportTroubleshootingInbound Calls

About the role

Key responsibilities & impact

Answer inbound calls and deliver prompt, friendly, and professional support.
Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
Keep customers informed with clear, confident, and timely updates.
Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

Requirements

What you’ll need

A mature, “own it” mindset with strong follow-through.
A team-first approach and a high level of accountability.
Clear communication skills and a practical, solutions-focused mindset.
A genuine passion for customer service and helping people.
A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.

Benefits

Comp & perks

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.