Centorrino Technologies

Service Delivery Manager

Centorrino Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
  • Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
  • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
  • Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
  • Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

Requirements

  • A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
  • Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
  • Excellent listening, negotiation and presentation abilities
  • Strong technical understanding, or the ability to learn technological products and services very quickly
  • Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand
Benefits
  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITIL principlesservice delivery reportingSLA management
Soft skills
customer serviceempathycommunicationpresentationnegotiationlisteninginfluence