Manager

• Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
• Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
• Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
• Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
• Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

Service Delivery Manager

Senior Manager, Assurance

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Client Ticketing Services Manager