Account Manager
Centorrino Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Coburg • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSMVMware
About the role
- Assist in managing a portfolio of clients, ensuring they are consistently satisfied with the services and solutions provided.
- Proactively engage with clients to address any concerns and maintain strong relationships.
- Regularly review client accounts to ensure service delivery aligns with expectations and business goals.
- Contribute to identifying opportunities for up-seling, cross-seling, and enhancing existing client relationships.
- Monitor account health, ensuring that clients remain satisfied and that growth opportunities are pursued.
- Communicate with clients to gather a deep understanding of their needs, challenges, and goals.
- Act as a liaison between the client and internal teams to ensure that client feedback and requirements are relayed accurately.
- Track and monitor client health metrics, ensuring clients are achieving desired outcomes with the products.
- Assist in generating reports to evaluate the success and progress of client relationships and product usage.
- Participate in regular check-ins with clients to maintain open communication and foster strong, long-term relationships.
- Help anticipate future client needs based on ongoing communication, ensuring the proactive delivery of solutions.
- Track and document client feedback, ensuring that it is incorporated into future planning and strategy.
Requirements
- Experience in account management in an IT environment is highly desirable.
- Strong interpersonal and communication skills to effectively engage with clients.
- Basic understanding of customer success principles and practices.
- Understanding of ITIL and the role the framework plays in delivering IT Service Management day-to-day operations.
- Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day-to-day operations.
- Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN.
Benefits
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer success principlesITILIT servicesinfrastructurecloudapplicationsprocesses
Soft skills
interpersonal skillscommunication skillsrelationship management