Centorrino Technologies

Service Desk Analyst – After Hours

Centorrino Technologies

full-time

Posted on:

Location Type: Remote

Location: Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience.
  • - Maintain service desk operations after hours, ensuring continuity of support overnight.
  • - Complete all onboarding and offboarding tasks, including user accounts, access, devices, and documentation, following defined standards and checklists.
  • - Respond to after-hours incidents and service interruptions, assess impact, and take appropriate first actions.
  • - Action or triage support requests that cannot wait until business hours.
  • - Escalate high-impact or urgent issues to on-call subject matter experts internally within CT.
  • - Monitor service desk queues to prevent overnight backlog and ensure a smooth transition to day teams.
  • - Log and update tickets clearly in ConnectWise, using standard templates and accurate impact statements.
  • - Provide clear and meaningful status updates to customers and internal teams during outages, delays, or extended work.
  • - The working hours for this position will be Monday-Friday 9:30am-6pm Perth Time.

Requirements

  • **What You'll Bring:**
  • - A positive, dependable attitude and a strong sense of responsibility.
  • - Comfort working fully remote and independently, with the discipline to stay focused without direct supervision.
  • - An understanding that teamwork still matters, even when working alone after hours.
  • - Clear written and verbal communication skills.
  • - The ability to stay calm and follow process during incidents or high-pressure situations.
  • - Willingness to escalate when required and ask for help when something is outside your scope.
  • - Attention to detail when documenting work and handing over to day teams.
  • - A genuine interest in starting or building a career in IT and learning on the job.
Benefits
  • **Why You'll Love Working Here:**
  • **Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:**
  • - Extensive training and development opportunities that enable continual growth as part of your career planning.
  • - Extensive discounts and benefits to maximise your money.
  • - A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • - Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
  • CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
  • *Note: A valid *Vulnerable People /* Working with Children Check (WWCC) and Police Check are required.*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service desk operationsonboarding tasksoffboarding tasksuser accounts managementincident responseticket loggingConnectWiseimpact assessmentservice continuity
Soft Skills
positive attitudedependabilityresponsibilityindependenceteamworkcommunication skillscalmness under pressureattention to detailwillingness to escalatediscipline