Centorrino Technologies

Service Desk Analyst – Digital Workplace

Centorrino Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Mildura • Australia

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About the role

  • Provide Level 1/2 Service Desk support for end-user issues across collaboration and productivity services, primarily within Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • Troubleshoot common M365 issues including Outlook profiles and mailboxes, calendar access and sharing, Teams client/meeting issues, and OneDrive/SharePoint access.
  • Support and maintain collaboration environments through minor M365 configuration changes, feature requests, service enhancements, and security posture improvements under guidance.
  • Provide support for Audio Visual and meeting room technology, including Teams Rooms, conferencing devices, basic AV troubleshooting, and coordination with AV vendors as required.
  • Act as an escalation point for the Phone Team, DSOs, and embedded team members on collaboration-related issues, and assist with major incident triage including tenant-wide M365 or conferencing outages.
  • Document resolutions and contribute to Service Desk knowledge articles, while communicating clearly with users and stakeholders during incidents and service interruptions.

Requirements

  • Experience in a Service Desk or Technical Support role (Level 1 or 2).
  • Practical experience supporting end users with Microsoft 365 applications.
  • Basic understanding of:
  • - User access and permissions
  • - MFA and modern authentication concepts
  • - Collaboration tools and shared workspaces
  • - Exposure to Teams meetings or meeting room technology (hands-on or support-based).
  • Confidence using a ticketing system and remote support tools.
  • Strong customer service skills and clear communication.
  • Willingness to learn and grow capability across M365 services and AV platforms.
  • Ability to prioritise work and remain calm during outages or high-impact incidents.
Benefits
  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365OutlookTeamsOneDriveSharePointMFAuser accesspermissionsAV troubleshootingticketing system
Soft Skills
customer serviceclear communicationprioritizationcalm under pressurewillingness to learnproblem-solvingcollaborationescalation managementdocumentationincident management