Director/Sr. Director, Corporate Events
Kong Inc.
Open Source
Member/Provider Care Specialist
Centivo
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
- Research complex inquiries by use of tools, documentation, and outbound calls
- Educate members and providers on the benefits and navigation of Centivo site, tools, and applications
- Document all interactions and ensure proper processes/procedures are followed and follow-up action is taken
- De-escalate calls when necessary
- Address first-level complaints and provide assistance on appeals as needed;
Requirements
- High school diploma or GED
- Some computer skills
- Familiarity with the Microsoft operating system and their suite of applications (Outlook, Word, Excel)
- Can quickly learn other proprietary computer systems
- Ability to communicate professionally, both written and verbal
- Attention to detail
- Problem-solving skills
- Fast-paced call center experience (nice to have)
- Previous claims experience and/or medical billing experience (nice to have)
- Bilingual (Spanish/English preferred) (nice to have)
