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Tech Stack
Tools & technologiesLinuxUnix
About the role
Key responsibilities & impact- Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
- Facilitate physical layer installation of server and network cabling according to cabling matrices.
- Physical server and circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
- Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed.
- Update CDP/Internal documents when requested and perform ad-hoc tasks when required.
- Have ticketing system for tracking all requests (JIRA)
- Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.
- Process Improvement Support Vendor Support Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all server, circuits, spares inventory
Requirements
What you’ll need- Diploma or Bachelor’s Degree in IT, or equivalent
- Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, following documentation.
- Knowledge of relevant technologies - fibre optics, network interface types: form factors and protocols.
- Strong troubleshooting skills technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision.
Benefits
Comp & perks- Work-life balance for all employees
- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingserver hardwarenetwork hardwarefibre opticscircuit managementMOPsLinuxUnixnetwork interface typestechnical instructions
Soft Skills
communicationproblem-solvingindependencecoordinationlogistical skillsprocess improvementtechnical guidancereportingteam collaborationvendor management
Certifications
Diploma in ITBachelor’s Degree in ITITIL