CenterWell Senior Primary Care

Therapist

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician
• Provide instruction and training to patients in use of alternative communication systems when appropriate
• Provide counsel and instruction to patients, families and healthcare staff
• Maintain and submit documentation as required by the Company and/or facility
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy
• Participate in care coordination activities and discharge planning
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature

Speech Therapist – Home Health

Customer Support

• Provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers
• Builds and maintains relationships with the medical staff of physician offices
• Monitors prescriptions in process at CenterWell Specialty Pharmacy
• Resolves inquiries received by physician offices
• Participates in Sales Initiatives to increase Pull Through of prescriptions

Sales Support Representative

Medical Director

• Provide leadership and organizational management for primary care teams
• Interview, hire, and supervise clinical teams
• Conduct weekly onsite center visits and meetings
• Engage in market performance meetings on key topics
• Foster a patient-centered and value-based clinical vision
• Monitor and manage patient care initiatives and performance indicators
• Collaborate with operational leaders on strategic planning
• Maintain communication to align on performance and strategies

Associate Medical Director

Product Manager

• Oversee strategy, development, and management of more than 50 products across domains such as Benefits & Eligibility, Drug Pricing, Clinical Programs, Medication Data, Formulary, and Networks
• Lead, mentor, and develop a high-performing team of product managers, fostering a culture of accountability, strategic alignment, and continuous improvement
• Drive product roadmaps and backlogs, ensuring alignment with enterprise and business priorities by collaborating across product lines and engaging directly with stakeholders
• Facilitate ongoing structured conversations with business, IT, and leadership to refine and validate product and portfolio priorities
• Make strategic decisions regarding new or updated products and programs, resource allocation, and implementation approaches
• Oversee integration and relationship management with key partners
• Establish and evolve best practices in product management, supporting both technical and operational procedures
• Monitor product performance post-launch, leveraging customer and partner feedback to guide ongoing optimization and ensure continued alignment with organizational goals
• Lead process improvement initiatives within the product delivery lifecycle and associated systems
• Support prioritization of initiatives within the approved technology budget
• Serve as a key advisor to senior leadership, providing enterprise-wide communications and collaboration to ensure product decisions support strategic objectives
• Build strong relationships across the organization to drive cross-functional collaboration and influence at all levels
• Effectively forecast and manage to operational and technology budgets

Director, Product Management

Manager

• coordinates and oversees all direct care patient services provided by clinical personnel.
• develops, plans, implements, analyzes, and organizes clinical operations for a specific location managed.
• conducts/delegates the assessment and reassessment of patients, including updating of care plans and interpreting patient needs.
• manages the assignment of caregivers.
• responsible for and oversees the delivery of care to all patients served by the location.
• receives case referrals, reviews available patient information related to the case.
• accountable to ensure patients meet admission criteria and make the decision to admit patients to service.
• assigns appropriate clinicians to a case as needed.
• instructs and guides clinicians to promote effective performance and delivery of quality home care services.
• ensures final audits/billing are completed timely and in compliance with Medicare regulations.
• coordinates communication between team members/attending physicians/caregivers to ensure appropriateness of care and outcome planning.
• works in conjunction with the Branch Director and Company Finance Department to establish location’s revenue and budget goals.
• participates in sales and marketing initiatives.
• supervises all clinical employees assigned to a specific location.
• responsible for the overall direction, coordination, and evaluation of the location.

RN Clinical Manager, Home Health

• Oversee the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optimal wellness state by guiding patients/families toward and facilitate interaction with resources appropriate for the care and wellbeing of patients.
• Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area.
• Requires cross departmental collaboration, conducts briefings and area meetings; maintains frequent contact with other managers across the department.
• Lead a team of 15–19 associates working varied shifts to support 24/7 departmental operations, including weekdays, weekends, and holidays.
• Participate in a one-week (Sunday through Saturday) on-call rotation every six weeks, with schedule subject to change based on business needs.
• Lead a department program with responsibilities for scheduling, daily dialing strategy, policy and process documents, and performance metrics.
• Complete onboarding tasks for new associates and collaborate with the training team for new hire orientation.
• Troubleshoot basic IT issues for associates with a timely resolution.

Manager, Home Health Care Management

Account Executive

• leverage targeted geographic analysis and engage with Physician offices
• influence key decision makers to route patients' specialty drug prescriptions to CenterWell Specialty Pharmacy for fulfillment
• focus on increasing orders to CenterWell Specialty Pharmacy, resulting in increased prescriptions and revenue
• manage a sales territory that includes CenterWell
• build relationships with front and back-office staff by conducting sales calls within the territory
• provide staff education and information on options for patient use of Specialty Pharmacy medications
• become a knowledgeable resource regarding specialty pharmacy medications and Humana pharmacy benefit

Senior Pharmacy Sales Executive – Specialty

Operations

• Leads and executes on strategies for development, engagement, best clinical practices and processes for clinical community within the enterprise
• Sets strategy and drives targeted initiatives aimed at increasing enterprise clinician capacity
• Enhances clinician recruitment, development, and retention
• Supports clinician licensure compliance and continuing education
• Uses data-based insight to identify and implement process improvement efforts within the clinical community
• Implements strategic plans, drives goals and objectives, and improves performance
• Provides input into functions strategy as a highly skilled subject matter expert

Clinic Operations Strategy Principal

Director

• Managing the day-to-day branch operations to ensure operational efficiencies, quality of patient care, regulatory compliance, and support of business development & patient base growth.
• Supervising the branch/clinical staff.
• Overall responsibility for ensuring compliance with Federal, State, and local laws regarding the certification and licensure process.
• Long-range planning, fiscal viability, quality of care, and organizational performance monitoring.
• Developing and organizing operations for the Branch.
• Delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).

Branch Director – Home Health

Clinical Operations

• Design and implement programming to support quality care, focusing on end-to-end operations and driving projects to completion (ex. Diabetes management program)
• Act as a clinical operations escalation point for key internal stakeholders
• Analyze performance data and develop frameworks for continuous improvement processes, including how to prioritize with business objectives in mind
• Drive continuous improvement across quality, safety, and provider experience
• Lead provider activation workstream - support license expansion, collaborative requirements, chart reviews, and cross-collaboration with legal, credentialing and technology stakeholders
• Standardize and optimize workflows across clinical onboarding and training
• Partner with business operations, technology partners, and subject matter experts to collaborate on business initiatives that support clinical workflows and provider performance

Clinical Operations Strategy Lead

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician
• Provide instruction and training to patients in use of alternative communication systems when appropriate
• Provide counsel and instruction to patients, families and healthcare staff
• Maintain and submit documentation as required by the Company and/or facility
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy
• Participate in care coordination activities and discharge planning
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

• Develop and articulate a clear product vision and strategy for CenterWell Pharmacy’s digital channels, aligning with organizational goals, patient needs, and business growth priorities.
• Ensure product development efforts are tightly aligned with business growth strategy and key outcomes, supporting both membership growth and expansion in payor agnostic opportunities.
• Drive digital growth in payor agnostic areas by identifying, prioritizing, and executing capabilities that expand CenterWell Pharmacy’s reach beyond Humana membership.
• Lead cross-functional working partnership—including engineering, UX/UI, marketing, and operations—to deliver high-quality digital products on time and within budget.
• Lead and mentor a team of Product Owners and Product Managers, supporting their ongoing growth, skill development, and career progression.
• Work closely with team members to proactively address risks, remove blockers, and foster a collaborative environment focused on delivering key business outcomes.
• Own the digital product roadmap; prioritize initiatives using data-driven insights, customer feedback, market trends, and strategic business outcomes.
• Establish and monitor key performance indicators (KPIs) to measure product effectiveness, member satisfaction, script growth, and overall business impact.
• Partner with stakeholders across Pharmacy Operations, Engineering, Compliance, and Customer Service to ensure solutions meet regulatory standards and operational requirements.
• Oversee the product lifecycle: ideation, discovery, refinement, development, launch, and optimization.
• Champion a culture of continuous improvement, leveraging agile methodologies and best practices in product management.
• Represent CenterWell Pharmacy’s digital product vision with senior leadership and external partners.
• Stay informed on the latest in healthcare, pharmacy, and digital trends to inform product strategy and vision.

Director, Product Management – CenterWell Pharmacy Digital

• Manage market engagement teams to drive outcomes to achieving all revenue and quality/clinical performance targets
• Drive a consistent service experience with the MSO across the engagement lifecycle, from first communication with the practice
• Lead the affiliate market team with an eye to develop and maintain a strong team culture, uphold company values and create strong team engagement
• Guide the team in developing individual practice action plans to optimize performance and operations
• Cultivate in-depth relationships with practices and regional partners through regular status calls and in-person meetings to set priorities, report performance results, monitor utilization and costs and identify opportunities for growth and savings
• Lead the on-boarding and implementation of new practices and plan for success
• Partner with MSO growth leadership to support local expansion of the affiliate network with a strong service offering to all customer segments
• Serve as a bridge between the market team and MSO leadership to communicate concerns, needs and feedback
• Provide regular performance reporting to MSO Operations leadership
• Achieve high partner practice retention and satisfaction
• Perform other duties and special projects as requested by the leadership team

Director, Partner Practice – South Florida

Billing Specialist

• Interpret and validate contracts, ensuring compliance with all amendments and terms.
• Establish and maintain effective relationships with community groups, professional organizations, and agency staff associated with contractual agreements.
• Provide management and support on special projects as assigned.
• Adhere to all organizational policies and procedures.
• Assist department leaders in executing various programs and operational procedures.
• Model professional behavior within and outside the organization, maintaining a positive, ethical, and respectful attitude at all times.
• Effectively manage time and prioritize workload in a flexible and efficient manner.
• Participate in administrative staff meetings, committees, and special projects.
• Ensure compliance with federal and state regulations related to billing and collections.
• Consistently promote the organization’s core values in all interactions.
• Support clean claims processing procedures and recommend improvements as needed.
• Provide education and resources to department personnel for continued professional development.
• Collaborate with senior management to develop and analyze performance metrics aligned with strategic objectives.
• Oversee and assist with reporting related to billing and collection in coordination with management.
• Complete all required annual training and maintain up-to-date knowledge of industry standards.
• Recommend new approaches for ongoing improvement of policies, procedures, and documentation.
• Report to work on time and prepared to fulfill all job responsibilities.
• Communicate regularly with supervisor regarding department issues and workload.
• Perform additional duties as assigned to meet departmental needs.

Home Healthcare Billing Analyst

Insurance

• Manage medical insurance authorizations and develop strategies to maximize profits and minimize loss
• Ensure that maintenance strategies are within stated objectives
• Interpret Company policies/practices/procedures related to billing processes and financial issues regarding non-clinical processes and clinical specifications impacting accounts receivable
• Manage the analyses/report preparation of trends
• Report information to appropriate line management
• Assume responsibilities of Director, as assigned, during Director’s absence
• Prepare departmental budget and monitor expenses to ensure compliance with approved budgetary constraints
• Develop department tools and training programs to encourage growth and development

Speech Therapist – Home Health

Sales Support Representative

Associate Medical Director

Director, Product Management

RN Clinical Manager, Home Health

Manager, Home Health Care Management

Senior Pharmacy Sales Executive – Specialty

Clinic Operations Strategy Principal

Branch Director – Home Health

Clinical Operations Strategy Lead

Speech Therapist – Home Health

Director, Product Management – CenterWell Pharmacy Digital

Director, Partner Practice – South Florida

Home Healthcare Billing Analyst

Home Healthcare Insurance Authorization Manager