CenterWell Senior Primary Care

Therapist

• Administer the physical therapy treatment plan to patients, working onsite in their homes, as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Document client records and submit clinical documentation to the office on time each week.
• Attend educational meetings and coordinate department in-services.
• Notify Physical Therapist or Branch Director of any equipment failures, lack of supplies, or staff or client changes.
• Apply concepts of infection control and universal precautions in performing patient care activities.

Home Health Physical Therapist Assistant

Strategy

• Provide data-based strategic direction to support the broader team and identify and address business issues and opportunities
• Lead structured problem-solving and hypothesis-driven analyses to support CenterWell-wide priorities
• Collaborate with CenterWell leadership and senior leaders across our Primary Care, Home, and Pharmacy businesses
• Summarize complex information into compelling, executive-ready presentations and strategic deliverables
• Develop business case components and value analyses, supporting metrics development and tracking

Senior Strategy Consultant

Account Executive

• Call on physicians, hospitals, SNF management, discharge planners, and case managers within an assigned territory to promote our home health care services
• building and maintaining referral source relationships
• Prepare business plans and maintain target lists
• Prioritize accounts following the market sales plan
• Gather and organize account-related information and provide input on important customer opportunities
• You will report to a Market Executive of Sales.

Home Health Account Executive

Accounts Receivable

• Ensure the coordination of claim activities, and timely reimbursement of receivables.
• Research, resolve, and prepare claims that have not passed the payer edits daily.
• Determine and initiate action to resolve rejected invoices.
• Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances.
• Clear payment variances, resolving differences, and initiating corrective action.
• Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing.
• Prepare input data forms to update computer system.
• Review and communicate with agencies to educate them about expectations for clean claims.

Home Health Self Pay Patient Accounts Receivable Specialist

Pharmacist

• Supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• Performs varied activities and moderately complex administrative/operational/customer support assignments
• Takes in-bound phone calls from patients and providers
• Enters prescription orders into the system
• Ensures adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes

Certified Pharmacy Technician

• Advocate for members understanding pharmacy benefit options
• Support transition from retail to mail-order services
• Address questions related to pharmacy
• Assist with Rx Education/Enrollment processes and medication research
• Triage calls requiring consultation with pharmacist
• Make outbound calls offering medication therapy management programs
• Schedule medication review sessions with consultative pharmacists
• Document member interactions thoroughly in accordance with compliance standards
• Adhere to scripting protocols while maintaining member-centered conversation style

Consultative Pharmacy Technician 2, Consumer Engagement

Operations

• Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Addressing customer needs which may include complex financial questions, resolve issues, and educate members.
• Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
• Process Part B claims for PDP members.
• Advanced unresolved and pending customer grievances.
• Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation.
• Perform responsibilities associated with accounts payable processing and reporting.

Pharmacy Tech, Mail Ops

Designer

• Analyzes business processes and metrics to identify performance gaps
• Uses consultative skills to conduct in-depth needs analysis with clients
• Designs learning interventions for performance opportunities due to skill or competency gaps
• Partners with subject matter experts for curriculum and lesson content
• Writes effective learning objectives aligned to performance objectives
• Plans, organizes, and develops training curricula and materials
• Tracks and analyzes the training programs effectiveness

Senior Learning Design Professional

• Become a part of our caring community
• Serve as a central resource for medication-related support for patients, pharmacies, and providers
• Perform varied activities and moderately complex clinical/operational/customer support assignments
• Support medication adherence, reconciliation and patient outreach
• Perform analysis and follow-up
• Conduct patient outreach to address medication gaps and support scheduling for pharmacist consultations
• Apply established guidelines and departmental policies to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows

Consultative Pharmacy Technician

• Leverages targeted geographic analysis to influence key decision makers for specialty drug prescriptions.
• Focuses on increasing orders to CenterWell Specialty Pharmacy, resulting in increased prescriptions and revenue.
• Manages a sales territory that includes CenterWell, a Humana-owned brand.
• Builds relationships with front and back-office staff by conducting sales calls within the territory.
• Provides staff education and information on options for patient use of Specialty Pharmacy medications.

Senior Pharmacy Sales Executive – Specialty

• Manage a sales territory that includes CenterWell, a Humana-owned brand offering Primary Care, Home Health, and Pharmacy services
• Build relationships with front and back-office staff by conducting sales calls within the territory
• Provide staff education and information on options for patient use of Specialty Pharmacy medications
• Become a knowledgeable resource regarding specialty pharmacy medications and Humana pharmacy benefits

Senior Pharmacy Sales Executive

• The Consultative Pharmacist 2 consults with patients, pharmacies and providers to provide patient care in the form of optimal medication therapy
• Advises safe, accurate and timely usage of medications
• Designs, implements, evaluates and makes adjustments to medication care plans
• Monitors medication therapy and makes adjustments as needed
• Works as the medication expert in focused proactive heath campaigns that target improving health outcomes for patients with specific conditions

Consultative Pharmacist

• Call on physicians, hospitals, SNF management, discharge planners, and case managers within an assigned territory to promote our home health care services; building and maintaining referral source relationships.
• Prepare business plans and maintain target lists. Prioritize accounts following the market sales plan.
• Gather and organize account-related information and provide input on important customer opportunities.
• You will report to a Market Executive of Sales.

Manager

• Ensure optimal continuity of care for patients transitioning into and out of services
• Navigate healthcare options and services post-acute offerings
• Handle a variety of customer issues including location lookup and complaints
• Make clinical level of care determinations based on medical records
• Act as a customer advocate throughout the referral process
• Follow-up and track referral and admission outcomes
• Provide education regarding Home Health, Hospice, and Palliative Care Services
• Participate in special projects as assigned

Care Manager, Telephonic Nurse

Data Engineer

• develop scalable data processing architectures and solutions
• facilitate the efficient transformation of structured and unstructured data into insights
• report to the Lead Data Engineer
• ingest data from internal and external sources using cloud-native platforms
• apply industry-standard software development practices and patterns
• develop capabilities using artificial intelligence, machine learning, and big data techniques

Home Health Physical Therapist Assistant

Senior Strategy Consultant

Home Health Account Executive

Home Health Self Pay Patient Accounts Receivable Specialist

Certified Pharmacy Technician

Consultative Pharmacy Technician 2, Consumer Engagement

Pharmacy Tech, Mail Ops

Senior Learning Design Professional

Consultative Pharmacy Technician

Senior Pharmacy Sales Executive – Specialty

Senior Pharmacy Sales Executive

Consultative Pharmacist

Home Health Account Executive

Care Manager, Telephonic Nurse

Data Engineer – Healthcare