Scheduling Manager – Workforce Management

CenterWell Senior Primary Care

Scheduling Manager leading workforce scheduling and staffing strategies at CenterWell Pharmacy. Managing Analysts to optimize operational efficiency and employee engagement and maintain high service levels.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $94,900 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including staffing plans, scheduling methodologies, and data analysis. Proven ability to lead teams, optimize operational performance, and present insights to senior leadership.

Highest-signal resume keywords

Workforce Management ExperienceLeadership ExperienceWorkforce Scheduling MethodologiesData AnalysisBPO Vendor Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workforce SchedulingForecastingCapacity PlanningMicrosoft ExcelData Analysis

Soft Skills

Analytical SkillsProblem-SolvingDecision-Making

Tools & Technologies

GenesysVerintNICE IEXAspectCalabrio

Industry Keywords

BPOCall CenterClient ServicesStaffing PlansOperational Performance

About the role

Key responsibilities & impact

The Scheduling Manager leads the workforce scheduling function to ensure optimal staffing levels
Develop staffing plans that increase service levels, productivity, occupancy, shrinkage, and labor costs
Evaluate scheduling effectiveness and recommend adjustments to improve operational performance
Manage a team of Workforce Scheduling Analysts
Collaborate with Operations leaders to assess staffing requirements and address workforce challenges

Requirements

What you’ll need

10 or more years of Workforce Management experience
2 or more years of experience in a leadership role leading a team of direct reports
BPO (Business Process Outsourcing) vendor management call center/client services experience
Expertise in workforce scheduling methodologies, forecasting, and capacity planning
Experience working with Workforce Management platforms (Genesys, Verint, NICE IEX, Aspect, Calabrio, or similar)
Advanced proficiency in Microsoft Excel and data analysis
Strong analytical, problem-solving, and decision-making skills
Experience presenting complex data, insights, and recommendations to senior leadership

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
paid time off, company and personal holidays
paid parental and caregiver leave
short-term and long-term disability
life insurance