Pharmacy Tech, Mail Ops

CenterWell Senior Primary Care

Pharmacy Technician handling outbound member calls related to pharmacy finance. Working with customer inquiries, billing issues, and claims processing.

Posted 5/20/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesJunior💰 $40,000 - $52,300 per yearWebsite

About the role

Key responsibilities & impact

Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
Addressing customer needs which may include complex financial questions, resolve issues, and educate members.
Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
Process Part B claims for PDP members.
Advanced unresolved and pending customer grievances.
Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation.
Perform responsibilities associated with accounts payable processing and reporting.

Requirements

What you’ll need

Must have an active license with the Board of Pharmacy in the appropriate state.
National Certification, PTCB CphT
1 year finance experience
Pharmacy Operations tech experience (preferred)
Call center/customer service experience (preferred)
MS office proficiency specifically with Power Point and Excel (preferred)

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

finance experienceaccounts payable processingbilling inquiriespayment plansPart B claims processing

Soft Skills

customer serviceproblem solvingcommunicationissue resolutioneducation

Certifications

active pharmacy licensePTCB CphT