Consultative Pharmacy Technician 2, Consumer Engagement

CenterWell Senior Primary Care

Consultative Pharmacy Technician assisting consumers understand their pharmacy benefit options and transitioning to mail-order services. Requires strong communication and customer service skills, supporting patient inquiries.

Posted 5/20/2026full-timeRemote • Arizona, Florida, Ohio, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $43,000 - $56,200 per yearWebsite

About the role

Key responsibilities & impact

Advocate for members understanding pharmacy benefit options
Support transition from retail to mail-order services
Address questions related to pharmacy
Assist with Rx Education/Enrollment processes and medication research
Triage calls requiring consultation with pharmacist
Make outbound calls offering medication therapy management programs
Schedule medication review sessions with consultative pharmacists
Document member interactions thoroughly in accordance with compliance standards
Adhere to scripting protocols while maintaining member-centered conversation style

Requirements

What you’ll need

High school diploma or equivalent required
2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience
Must have an active Pharmacy Technician License
Ability to fulfill Annual Verification of license by required deadline
Strong verbal communication skills
Proven ability to build rapport and drive action through consultative engagement
Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals
Comfortable navigating multiple systems and documentation tools simultaneously

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays)
Volunteer time off
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pharmacy benefit optionsmedication therapy managementRx Educationmedication researchconsultation with pharmacistscripting protocolsdocumentationcompliance standards

Soft Skills

verbal communicationbuilding rapportconsultative engagementmember-centered conversationstructured environmentmetric-driven environment

Certifications

Pharmacy Technician License