Senior Vendor Management Professional

CenterWell Senior Primary Care

Senior Vendor Management Professional at Humana overseeing vendor partnerships aligned with business objectives. Collaborating across teams to ensure value-driven vendor performance.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $78,400 - $107,800 per yearWebsite

About the role

Key responsibilities & impact

Inspect and validate vendor partners to ensure and enforce alignment with CenterWell and Humana’s mission and business objectives.
Defines performance standards, inspection models, and escalation expectations that vendors are accountable to execute against.
Owns and enforces vendor escalation standards for critical business impacting events, ensuring appropriate urgency, routing, and leadership awareness.
Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training, Procurement and Legal) to ensure vendor solutions meet evolving business and compliance needs.
Owns the design and alignment of performance scorecards and inspection routines across Service, RxE, and Specialty.
Validates vendor training effectiveness through audit outcomes, quality performance, and execution controls rather than training completion or content review.
Prepares leadership for clear decisions by framing risk, readiness, and accountability.
Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.
Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.

Requirements

What you’ll need

5 or more years of experience in vendor management, strategic sourcing and/or business operations
3 or more years of BPO (Business Process Outsourcing) vendor management call center/client services experience.
Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.
Strong relationship management and negotiation skills.
Proven ability to manage complex partnerships and drive performance outcomes.
Excellent communication and presentation skills, with comfort engaging senior stakeholders.
Proficiency in business reporting tools and performance dashboards.
Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.
Experience performing data analysis and/or trends analysis.
Bachelor’s degree in Business, Healthcare Administration, or related field.
Experience in healthcare, pharmacy operations, or payer environments.
Familiarity with vendor governance frameworks and contract lifecycle management.
Experience with performance metrics and Service Level Agreements (SLAs).
Lean Six Sigma and/or the project management experience.
Ability to travel to vendor sites as needed (Domestic and international).

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementstrategic sourcingbusiness operationsBPO vendor managementdata analysistrends analysisperformance metricsService Level AgreementsLean Six Sigmaproject management

Soft Skills

relationship managementnegotiation skillscommunication skillspresentation skillsstakeholder engagementperformance managementcollaborationrisk managementaccountabilitycost optimization