Senior Vendor Management Professional
CenterWell Senior Primary Care
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $78,400 - $107,800 per year
Job Level
About the role
- Inspect and validate vendor partners to ensure and enforce alignment with CenterWell and Humana’s mission and business objectives.
- Defines performance standards, inspection models, and escalation expectations that vendors are accountable to execute against.
- Owns and enforces vendor escalation standards for critical business impacting events, ensuring appropriate urgency, routing, and leadership awareness.
- Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training, Procurement and Legal) to ensure vendor solutions meet evolving business and compliance needs.
- Owns the design and alignment of performance scorecards and inspection routines across Service, RxE, and Specialty.
- Validates vendor training effectiveness through audit outcomes, quality performance, and execution controls rather than training completion or content review.
- Prepares leadership for clear decisions by framing risk, readiness, and accountability.
- Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.
- Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.
Requirements
- 5 or more years of experience in vendor management, strategic sourcing and/or business operations
- 3 or more years of BPO (Business Process Outsourcing) vendor management call center/client services experience.
- Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.
- Strong relationship management and negotiation skills.
- Proven ability to manage complex partnerships and drive performance outcomes.
- Excellent communication and presentation skills, with comfort engaging senior stakeholders.
- Proficiency in business reporting tools and performance dashboards.
- Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.
- Experience performing data analysis and/or trends analysis.
- Bachelor’s degree in Business, Healthcare Administration, or related field.
- Experience in healthcare, pharmacy operations, or payer environments.
- Familiarity with vendor governance frameworks and contract lifecycle management.
- Experience with performance metrics and Service Level Agreements (SLAs).
- Lean Six Sigma and/or the project management experience.
- Ability to travel to vendor sites as needed (Domestic and international).
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementstrategic sourcingbusiness operationsBPO vendor managementdata analysistrends analysisperformance metricsService Level AgreementsLean Six Sigmaproject management
Soft Skills
relationship managementnegotiation skillscommunication skillspresentation skillsstakeholder engagementperformance managementcollaborationrisk managementaccountabilitycost optimization