Own and continuously refine the cross-CW automation portfolio and multi-year roadmap in partnership with cross-functional stakeholders
Conduct ongoing market research and internal discovery to identify high-impact automation opportunities, staying current on emerging tools and best practices in healthcare operations and workflow automation
Translate complex business cases into clearly articulate value, technical capabilities and resource requirements
Maintain a business aligned backlog, continuously prioritizing work based on strategic value, feasibility and partner needs
Establish success metrics and value tracking frameworks; regularly report on progress, ROI and adoption metrics to senior and vertical leadership
Build credibility and trust with clinical, IT and operational leaders to drive adoption of automation without formal authority
Lead cross-vertical pilots to develop and test solutions, gather feedback and refine approaches
Champion change management and adoption strategies, strengthening AI literacy and setting realistic expectations for automation capabilities and timelines
Foster a “One CenterWell Mindset”, by identifying and pursuing opportunities that create value across the organization, while still enabling each business to thrive
Develop expertise in care delivery models and common pain points to identify optimal automation opportunities
Demonstrate technical credibility in automation platforms and tools, understanding which problems are best solved by which technologies (ex – RPA, ML, GAI, etc etc)
Partner closely with technical teams to ensure solutions are architected for scale, maintenance and integration with existing systems
Build, mentor and develop a high-performing team, providing coaching on stakeholder management, prioritization and product strategy
Establish product management best practices and rituals that balance strategic vision and pragmatic execution, ensuring the team delivers value incrementally
For select initiatives, own end-to-end automation product delivery, from discovery and design through implementation, adoption and continuous improvement; fully support hand-off when maintenance owned by other teams
Lead the team in balancing transformational thinking with operational realities, reimagining possibilities in undefined spaces while maintaining focus on practical execution and measurable outcomes

Requirements

8+ years in product management, technical solution development, or related fields with demonstrated progression in scope and impact
5+ years of people management experience, including building and developing product or technical teams
Technical acumen in automation technologies and platforms (RPA, intelligent automation, workflow tools, AI/ML applications) applied to healthcare platforms (such as EMRs, salesforce, clinical solutions, etc), with ability to evaluate and select appropriate tools for specific use cases
5 + years proven success in cross-business engagement and leading organizational change through technology adoption in a major healthcare setting
Proven product leadership, combining strong business judgement with execution excellence

Benefits

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementtechnical solution developmentautomation technologiesRPAintelligent automationworkflow toolsAI applicationsML applicationshealthcare platformscross-business engagement

Soft Skills

stakeholder managementcoachingchange managementstrategic visionpragmatic executionbuilding credibilitytrust buildingmentoringprioritizationtransformational thinking