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Centerstone

Call Center Agent

Centerstone

Call Center Agent at Centerstone facilitating client intake and providing information about services. Ensuring compassionate care and accurate documentation in mental health service processes.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $14 - $19 per hourWebsite

About the role

Key responsibilities & impact
  • Facilitates client intake and walk-in needs by capturing demographic and insurance information
  • Serves as the first point of access with Centerstone services
  • Provides outstanding client service
  • Maintains accurate documentation in the electronic database
  • Notifies management staff when further authorization is needed
  • Promotes a culture of cooperation and collaboration within the organization and with external partners.
  • Attends team meetings and in-service training as assigned

Requirements

What you’ll need
  • High School Diploma or GED required
  • One to three years of administrative experience preferred
  • Familiarity with HIPAA related rules and regulations
  • Outstanding customer service skills
  • Effectively communicate via written, verbal, in person and virtual methods
  • Timely and accurate data entry
  • Active listening skills

Benefits

Comp & perks
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocumentationclient intake
Soft Skills
customer servicecommunicationactive listeningcollaborationcooperation
Certifications
High School DiplomaGED