Call Center Agent

Centerstone

Call Center Agent at Centerstone facilitating client intake and providing information about services. Ensuring compassionate care and accurate documentation in mental health service processes.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $14 - $19 per hourWebsite

About the role

Key responsibilities & impact

Facilitates client intake and walk-in needs by capturing demographic and insurance information
Serves as the first point of access with Centerstone services
Provides outstanding client service
Maintains accurate documentation in the electronic database
Notifies management staff when further authorization is needed
Promotes a culture of cooperation and collaboration within the organization and with external partners.
Attends team meetings and in-service training as assigned

Requirements

What you’ll need

High School Diploma or GED required
One to three years of administrative experience preferred
Familiarity with HIPAA related rules and regulations
Outstanding customer service skills
Effectively communicate via written, verbal, in person and virtual methods
Timely and accurate data entry
Active listening skills

Benefits

Comp & perks

Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrydocumentationclient intake

Soft Skills

customer servicecommunicationactive listeningcollaborationcooperation

Certifications

High School DiplomaGED