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Call Center Agent
Centerstone. Facilitates client intake and walk-in needs by capturing demographic and insurance information .
About the role
Key responsibilities & impact- Facilitates client intake and walk-in needs by capturing demographic and insurance information
- Serves as the first point of access with Centerstone services
- Provides outstanding client service
- Maintains accurate documentation in the electronic database
- Notifies management staff when further authorization is needed
- Promotes a culture of cooperation and collaboration within the organization and with external partners.
- Attends team meetings and in-service training as assigned
Requirements
What you’ll need- High School Diploma or GED required
- One to three years of administrative experience preferred
- Familiarity with HIPAA related rules and regulations
- Outstanding customer service skills
- Effectively communicate via written, verbal, in person and virtual methods
- Timely and accurate data entry
- Active listening skills
Benefits
Comp & perks- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydocumentationclient intake
Soft Skills
customer servicecommunicationactive listeningcollaborationcooperation
Certifications
High School DiplomaGED