Contact Center Specialist II
Centerstone
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $17 - $23 per hour
About the role
- Ensure all callers are met with a tone of respect, compassion, and resolution while meeting standard call handling metrics.
- Assist individuals and families in connecting with and scheduling services which are most appropriate to their needs.
- Schedule new patient appointments with the most appropriate service line and/or best matched clinician.
- Provide brief telephone screening of clinical need and level of care required.
- Collect basic information from individuals seeking services and document contact in CRM and/or EMR.
- Manage specialty referral partners through concierge screening, assessment, referral and scheduling.
- Complete tele-video screening, test sessions, and scheduling for all patients of virtual/telehealth care.
- Capture funding source and complete brief insurance verification.
- Assess and provide intervention and/or connection to help for crisis callers.
Requirements
- Bachelor’s degree in human services, psychology, social services, education or related field preferred
- Minimum of 4 years of experience working in health care, customer service, or other contact center setting
- Prior experience using an EMR, CRM, and/or scheduling software a plus
- Experience with telehealth communications tools including, but not limited to, Zoom.
- Proficiency in basic computer hardware functionality and skilled in computer software functionality.
- Regular and reliable attendance is required.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone screeninginsurance verificationcrisis interventionschedulingdocumentationassessment
Soft Skills
compassionrespectresolutioncommunication
Certifications
Bachelor’s degree in human servicesBachelor’s degree in psychologyBachelor’s degree in social servicesBachelor’s degree in education