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Centers For Independence

Operations Liaison

Centers For Independence

Operations Liaison overseeing all functions of iLIFE operations in North Carolina programs. Providing optimal service to stakeholders including consumers and government agencies.

Posted 6/30/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operations within human services, particularly in payroll processes, compliance, and client onboarding. Proficient in billing, invoicing, and producing reports while ensuring accountability and customer focus.

Highest-signal resume keywords
Payroll ManagementHuman Services OperationsCompliance KnowledgeClient OnboardingBilling and Invoicing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Payroll ProcessingTimesheet EntryReportingBillingInvoicing
Soft Skills
AccountabilityDependabilityCustomer FocusProblem SolvingTeamwork
Certifications & Qualifications
Associate’s Degree
Industry Keywords
Long-Term CareDisabilitiesMedicaidManaged CareMedicare

About the role

Key responsibilities & impact
  • Oversee iLIFE operations in NC programs
  • Manage payroll process including timesheet entry
  • Ensure compliance with rules and regulations
  • Onboard clients and workers for all programs
  • Manage billing and invoicing
  • Produce reporting as needed
  • Advise management on trends and issues
  • Manage program inbox and timely responses.

Requirements

What you’ll need
  • Associate’s degree or equivalent work experience in payroll or accounting
  • Minimum of two years human services operations or related experience
  • Understanding of long-term care, disabilities, Medicaid, managed care, and/or Medicare
  • Accountability & Dependability
  • Customer Focus
  • Problem Solving/ Providing Consultation
  • Teamwork.

Benefits

Comp & perks
  • Exemplary customer service to program stakeholders
  • Bi-weekly payroll management
  • Compliance with contract and regulations
  • Client and worker onboarding
  • Billing and collection management
  • Reporting and trend analysis
  • Management of program inbox.