IT Infrastructure Manager

Centerline Logistics Corporation

Infrastructure Manager responsible for IT infrastructure stability, security, and performance at marine logistics company. Leading Helpdesk and Systems Administration teams to ensure operational excellence.

Posted 5/9/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $145,000 per yearWebsite

Tech Stack

Tools & technologies

AzureFirewalls

About the role

Key responsibilities & impact

Lead, mentor, and develop the Helpdesk and Systems Administration teams, fostering a culture of accountability, collaboration, and continuous improvement.
Establish clear roles, responsibilities, and performance expectations across both teams.
Serve as the escalation point for complex technical issues and operational challenges.
Drive professional development and training to ensure the team stays current with evolving technologies.
Oversee the day ‑ to ‑ day operation of servers, networks, storage, identity systems, and endpoint environments.
Ensure high availability, reliability, and performance of all infrastructure components.
Manage patching, lifecycle management, monitoring, and capacity planning.
Maintain strong documentation, configuration standards, and operational procedures.
Ensure the Helpdesk delivers responsive, high-quality support to all employees.
Implement and refine ticketing workflows, SLAs, and escalation processes.
Identify recurring issues and drive root ‑ cause analysis to reduce support volume.
Improve user experience through automation, self ‑ service, and proactive support strategies.
Partner with security and compliance stakeholders to ensure infrastructure meets organizational and regulatory requirements.
Oversee identity and access management, endpoint security, and vulnerability remediation.
Support audit activities and maintain compliance documentation.
Lead infrastructure projects including upgrades, migrations, deployments, and modernization initiatives.
Coordinate cross ‑ functional work with Application, Fleet IT, and business teams.
Ensure changes are planned, tested, communicated, and executed with minimal operational impact.
Manage relationships with infrastructure vendors, MSPs, and service providers.
Oversee procurement, licensing, renewals, and hardware/software lifecycle management.
Maintain accurate asset inventories and ensure cost ‑ effective resource utilization.
Perform other related duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
Strong experience supporting and managing distributed IT environments with remote connectivity constraints.
Proficiency with networking, firewalls, VPNs, satellite or cellular connectivity, and Windows-based systems.
Strong technical background in Microsoft 365, Azure AD/Entra, Windows Server, networking, and endpoint management.
Ability to troubleshoot complex hardware, software, and network issues in maritime or industrial environments.
Experience managing helpdesk operations, vendors, contracts, and technology projects.
Willingness to travel to vessels and shipyards as needed.
Demonstrated ability to lead teams through change, modernization, and process improvement.
Excellent communication, prioritization, and problem‑solving skills.
Ability to balance strategic planning with hands ‑ on technical involvement.
Analytical and problem-solving skills.
Prioritize and execute tasks in high-pressure environments.
Strong interpersonal, oral, and written communication; customer service focus.
Self-motivated, detail-oriented, and committed to continuous improvement.
Maintain professionalism and confidentiality.
Must pass background checks required for port and vessel access.

Benefits

Comp & perks

Medical, Dental, Vision, Life and AD&D options to employees and their eligible dependents after meeting Company requirements.
401(k) options
Disability Insurance
Sick pay
Vacation pay
10 paid holidays per calendar year (subject to work schedule)
Healthcare and/or Dependent Care FSAs are also available to employees after meeting Company requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

networkingfirewallsVPNsWindows-based systemsMicrosoft 365Azure AD/EntraWindows Serverendpoint managementtroubleshootinghelpdesk operations

Soft Skills

leadershipcommunicationproblem-solvingprioritizationanalytical skillsinterpersonal skillscustomer service focusself-motivateddetail-orientedcontinuous improvement