Centerfield

Instructional Designer

Centerfield

full-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Conduct needs assessments, job/task analyses, and audience analysis to define performance gaps and define learning objectives within the context of insurance operations and customer interactions.
  • Design interactive, visually appealing learning experiences using effective instructional materials focused on Medicare plans, insurance products, sales processes, claims handling, system workflows, and compliance mandates (e.g., HIPAA, CMS regulations), including:
  • Instructor-Led Training (ILT) and Virtual ILT
  • eLearning modules and multimedia content
  • On-the-Job training programs
  • Assessments, job aids, tip sheets, and performance support tools
  • Apply adult learning theory to instructional strategies that promote knowledge retention and skill development for complex or frequently changing insurance topics.
  • Plan activities that enhance learning transfer and address different learner styles.
  • Develop storyboards, scripts, and prototypes for SCORM-compliant eLearning.
  • Identify content suitable for digital delivery and determine the appropriate use of multimedia to explain intricate insurance processes or regulations.
  • Redesign or update existing training materials based on learner feedback, performance metrics, and evolving business needs, product launches, or regulatory changes common in the insurance/healthcare sector.
  • Proactively partner and communicate with stakeholders, SMEs (from areas like Compliance, Sales, Member Services), and cross-functional teams to align learning solutions with business goals and learner needs within the insurance/Medicare landscape.
  • Influence and negotiate with business partners to determine effective training strategies that drive measurable results.
  • Schedule and facilitate train-the-trainer sessions with stakeholders and facilitators to align content structure, learning objectives, and delivery strategies.
  • Create and manage project plans, timelines, and deliverables to ensure training initiatives are completed on time and within scope.
  • Coordinate with external partners and vendors to manage outsourced content development and ensure alignment with standards.
  • Maintain ownership of existing training materials, ensuring content remains current, accurate, and aligned with organizational processes and industry standards.
  • Plan and conduct user acceptance testing and gather learner feedback for continuous improvement.
  • Design and implement training evaluations to measure knowledge acquisition and business impact, particularly regarding compliance adherence and operational efficiency.
  • Analyze feedback and assessment data to refine content and delivery methods.

Requirements

  • 3+ years of proven success in instructional design and curriculum development, particularly in a fully virtual setting.
  • Bachelor’s degree in Instructional Design, Education, or related field preferred but not required.
  • Demonstrated experience designing and developing training materials related to health insurance, Medicare, or other lines of insurance (e.g., P&C, ACA, Life).
  • Proficient in Articulate 360, LMS platforms, Microsoft Office, and other creative design tools; stays current with emerging technologies and instructional design innovations.
  • Expertise with adult learning principles, ADDIE/SAM methodologies, and creative design software.
  • Ability to tailor content for different audiences, including variations in culture, age, and accessibility.
  • Strong understanding of sales processes and customer experiences, particularly within the insurance or healthcare service environment.
  • Strong organizational and project management skills, with the ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to collaborate, influence, and exchange feedback effectively across all levels.
  • Ability to be proactive, take ownership of assigned responsibilities, and work independently.
  • Ability to analyze organizational needs and recommend strategic learning solutions.
  • Direct work experience or significant project experience within a health plan, insurance carrier, brokerage, TPA, or related healthcare/financial services organization.
  • Proven ability to translate complex regulatory information (e.g., CMS guidelines, state insurance regulations) into clear and actionable learning content.
Benefits
  • Competitive base salary + semi-annual bonus
  • Extensive training programs and learning resources
  • Generous PTO and holiday schedule
  • Industry-leading medical, dental, and vision plans
  • 401(k) company match plan – fully vested on day 1
  • Award-winning culture & team spirit (featured in LA Business Journal & Built In LA)
  • Career growth – we promote from within!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designcurriculum developmentadult learning principlesADDIE methodologySAM methodologytraining material designeLearning developmentcontent evaluationproject managementuser acceptance testing
Soft Skills
communicationinterpersonal skillsorganizational skillsproject managementcollaborationinfluencenegotiationproactive ownershipanalytical skillsadaptability