Training Facilitator
Centerfield
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives
- Facilitate virtual training for designated licensed and/or non-licensed agents with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual settings
- Communicate effectively, both orally and in writing, with managers, colleagues, and other departments
- Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners
- Prepare instructional materials and presentations
- Cross-collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
- Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects
- Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process
- Responsible for training and enabling agents to meet or exceed baseline sales performance metrics and key performance indicators.
- Track metrics and performance of new hires
Requirements
- Active Health Insurance License
- Up to date on Continuing Education Coursework
- Corporate Trainer Certified (Preferred)
- College Degree (Preferred)
- 2+ year experience in designing and developing training content
- Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.
- Experience in Medicare
- Must have previous facilitation experience in call center sales environments
- Excellent verbal, written, and calendar maintenance skills with experience in creating and conducting effective presentations
- Detail-oriented and exhibit proficiency in follow-up and time management skills
- Have good attendance and a flexible schedule to train in hours that meet business needs
Benefits
- Competitive salary + generous quarterly bonus
- Unlimited PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Career growth – we enjoy promoting from within!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
virtual facilitationadult learningtraining methodologiescontent developmentperformance metricssales performance metricskey performance indicatorspresentation skillstraining content designonline facilitation best practices
Soft Skills
effective communicationcross-collaborationgroup managementactive engagementdetail-orientedtime managementflexibilitymotivationorganizational skillsfollow-up
Certifications
Health Insurance LicenseCorporate Trainer CertifiedContinuing Education Coursework