Client Success Coordinator
Centerfield
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
JuniorMid-Level
Tech Stack
Tableau
About the role
- Support Client Success Account Management and Leadership teams in delivering high-quality client experiences across assigned programs
- Act as a key operational and administrative partner to Account Managers, helping ensure client deliverables, requests, and communications are prioritized and executed accurately and on time
- Develop foundational knowledge of Centerfield products, services, and internal systems to support client programs and prepare for future account ownership
- Assist in managing client requests, campaign updates, and product changes by coordinating across internal teams and suppliers
- Support client reporting and invoicing processes, including data validation, adjustments, and documentation, as needed
- Help refine client profiles, program documentation, and reporting to support optimal performance and client satisfaction
- Communicate potential risks, issues, or quality concerns to Client Success leadership, Business Development, and product teams
- Participate in internal and client meetings as needed, including presentation preparation, note-taking, follow-ups, and action item tracking
- Track tasks, timelines, and deliverables to ensure consistent follow-through and accountability
Requirements
- 1–2 years of professional experience in customer service, client support, account coordination, or related roles
- Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising preferred (not required)
- Strong interest in building a career in client success or account management
- Exceptional attention to detail with a process-driven mindset
- Ability and willingness to build positive relationships with clients and internal stakeholders
- Strong analytical skills with the ability to understand client needs, assess situations, and escalate appropriately
- Ability to develop solutions in real time during customer interactions, with guidance from senior team members
- Critical thinker, with the ability to roll up your sleeves and get creative
- Self-motivated and proactive worker, with ability to work both independently and in collaborative team environments
- Team player, with a strong sense of ownership and a 'get things done' attitude
- Excellent written, verbal and interpersonal communication skills
- Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment
- Positive, upbeat, and professional demeanor when working with customers and cross-functional teams
- Strong organizational and decision-making skills
- Detail-oriented team player with superior follow-through and accountability
- Above all, ethical, honest, fair and maintaining high integrity
- Flexibility in work hours depending on client meeting schedules across multiple time zones
- Proficient in Microsoft Office tools (especially, Microsoft Excel and PowerPoint); comfort working in multiple internal systems and dashboards preferred
- Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center Knowledge
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclient supportaccount coordinationdigital marketingaffiliate marketingpaid media advertisingdata validationanalytical skillsproblem-solvingdecision-making
Soft skills
attention to detailrelationship buildingcritical thinkingself-motivatedteam playercommunication skillsorganizational skillsflexibilityproactiveintegrity