Centerfield

Account Manager, Client Success

Centerfield

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • 🇺🇸 United States

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Salary

💰 $70,000 - $85,000 per year

Job Level

JuniorMid-Level

Tech Stack

Tableau

About the role

  • Responsible for owning a book of business comprised of multiple clients within the home services division
  • Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement
  • Reach the assigned revenue goal for the book of business through cross-sell/upsell within fiscal year
  • Serve as the lead point of contact for external partners and the primary resource for internal teams
  • Develop trusted, successful relationships with all client contacts and Centerfield colleagues
  • Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement
  • Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
  • Host internal meetings as necessary for client projects and initiatives
  • Learn and understand internal systems and aid client communication related to technical issues
  • Partner with Business Development and Executive sponsors on each account as needed
  • Track all tasks and projects with a full understanding of goals and the ability to provide direction
  • Assist with challenging customer asks and issue escalations as needed
  • Contribute material and present to client teams during partnership meetings

Requirements

  • 2+ years of client or account management experience
  • Degree in Marketing, Business Administration, or Economics, or equivalent experience
  • Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
  • Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
  • Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge
  • An analytical mind that can convert metrics into action items
  • Ability to absorb information quickly and turn complex ideas into action items and results
  • Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
  • Strong problem-solving and networking skills; ability to proactively find resources to create a solution
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Critical thinker, with the ability to roll up your sleeves and get creative
  • Proactive worker with the ability to work both independently and in a collaborative team environments
  • Team player, with a strong sense of ownership and a 'get things done' attitude
  • Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
  • Knows what needs to be done and operates with a sense of urgency, focus, and discipline
  • Thorough, detail-oriented persona who is meticulous about documentation and tasks completion
  • Above all, be ethical, honest, fair, and maintain high integrity
  • Flexibility in work hours, depending on client meeting schedules across multiple time zones.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client managementaccount managementdigital marketingaffiliate marketingpaid media advertisinganalytical skillsproject management
Soft skills
problem-solvingnetworkingcommunication skillscritical thinkingproactive work ethicteam playerattention to detailflexibilityself-motivatedownership