Patient Services Coordinator – Outbound

Center for Vein Restoration

Patient Services Coordinator handling outbound sales calls for clinical support center with an emphasis on lead generation and patient follow-ups. Maintaining an 80% conversion rate on inquiry calls.

Posted 7/28/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a proven track record of converting leads and generating new patient business. Proficient in customer service, communication, and organizational skills, with the ability to manage patient information effectively.

Highest-signal resume keywords

Sales ExperienceLead GenerationCustomer ServiceBilingualInside Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead Generation Plan DevelopmentSales ConversionPatient SchedulingDemographics InputInsurance Information Management

Soft Skills

Excellent Communication SkillsStrong Organizational Skills

Tools & Technologies

NextGen

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient BusinessInquiry CallsRecall PlanSales ProcessCall Protocol

About the role

Key responsibilities & impact

Maintain an 80% conversion rate of all inquiry calls to PVN’s
Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets
Identify targeted leads in order to start sales process and report accordingly
Target new patient business using demonstrated sales experience
Generate new patient business as well as making calls to Prospects who did not convert to a new patient according to the approved call protocol
Making calls to Patients who did not convert to Ablations according to the approved call protocol
Making calls to Patients using the Recall Plan report
Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients
Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan
Call internet inquiries daily to schedule new patients per approved protocol
Ensure Tasks are worked and completed daily

Requirements

What you’ll need

Sales experience, to include demonstrated experience successfully converting sales leads
Inside sales experience a plus
Four years of experience delivering outstanding customer service
Excellent written and verbal communication skills
Strong organizational and computer skills
Minimum of High School Diploma or equivalent
Bilingual strongly preferred

Benefits

Comp & perks

Health insurance
Work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts