Senior Manager – Member Engagement Technology

Center for Internet Security

Senior Manager of Member Engagement Technology at CIS developing Salesforce solutions for sales operations. Leading platform enhancements and managing vendor relationships to support business objectives.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $93,300 - $163,200 per yearWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Lead, organize, and manage platform integrations and new functionality for enhanced automation and/or data management for SBS
Direct day-to-day operations in collaboration with various stakeholders, to manage task workflows and ensure quality content is delivered on time within selected engagement technology platforms
Manage vendors and statements of work (SOWs) within approved budgets, provide vendor management, review contracts, and participate in financial planning and reporting
Work cross-functionally to provide reporting and metrics by collecting, analyzing, and summarizing data and trends to demonstrate ROI of campaigns and activities, and continually refine tactics in systems with the Marketing team’s guidance
Responsible for understanding and implementing privacy regulations with direction from Legal, Chief Information Security Office (CISO), and Marketing
Maintain and prioritize new features and enhancements for selected engagement platforms that align to CIS business unit needs
Collaborate cross-functionally with multiple teams, including the IT Salesforce team and contractors, to meet desired outcomes
Train SBS users on identified systems and create and maintain training/reference materials, including documentation and webinars
Develop a working knowledge of data integrations and cross-departmental impacts of requested SBS changes
Support development efforts and verify the final implementation of new products or features, to include pre and post deployment testing
Understand the customer/member journey and leverage data to develop actionable insights
Support and optimize customer relationship management strategies that influence user behaviors and monitor results to drive technology adoption
Lead, mentor, and coach colleagues and direct report(s)
Other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree in Technology, Business, Communications, or related field*
5+ years’ experience in sales operations
4+ years’ Salesforce administration experience
2+ years’ experience leading, supervising, and coaching teams and/or individuals
Ability to effectively communicate business processes using written documents and diagrams
Must be authorized to work in the United States
It's a Plus if You Have:
Experience with Agile methodologies
3+ years' experience with engagement platforms (Pardot, Apollo, Zoom)
Proficiency with project management software tools
Salesforce Certifications
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

Benefits

Comp & perks

Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
$500 wellness card for Health Coverage Participants
401(k) with 4% Company Match, vested from the first day of hire
Flexible Spending Account (FSA) & Dependent Care Account (DCA)
Life Insurance
Bonding Leave
Paid Volunteering Program
Bonus eligibility
Paid Time Off (PTO) inclusive of vacation, personal and sick time
Paid Holidays
Wellness Program
Employee Engagement Activities
Professional Development Opportunities
Tuition Reimbursement
Student Loan PayDown Program
Employee Referral program
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationdata managementdata integrationsreportingmetrics analysispre and post deployment testingcustomer relationship managementAgile methodologiesproject management

Soft Skills

leadershipmentoringcoachingcommunicationcollaborationorganizational skillstrainingproblem-solving

Certifications

Salesforce Certifications