Senior Account Manager, Product Vendor Membership

Center for Internet Security

As Senior Account Manager at CIS, manage product vendor partnerships. Build relationships, drive collaboration, and ensure satisfaction with CIS offerings.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $37 - $63 per hourWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build, expand, and maintain strong, trust‑based relationships with product vendor partners across multiple business and technical levels
Conduct structured account reviews, roadmap discussions, and ongoing engagement touchpoints to ensure alignment and drive strategic collaboration
Act as the primary CIS point of contact, ensuring exceptional service, responsiveness, and proactive support
Deeply understand the CIS content portfolio (CIS Controls, CIS Benchmarks, CIS-CAT, CIS WorkBench, automations, integrations) and guide partners on adopting or integrating this content effectively
Support partners through integration planning, technical enablement, and implementation milestones by coordinating cross‑functional CIS resources
Track partner integration progress, usage, and product alignment to ensure meaningful and measurable adoption
Proactively identify ways CIS can increase value to partners, such as new integration use cases, expanded content utilization, or alignment with CIS strategic initiatives
Surface trends, partner needs, and market insights that inform program enhancements and new offerings
Collaborate with Product, Engineering, and Marketing teams to advocate for partner requirements and improvements
Identify and qualify opportunities to grow partner engagement across additional CIS products, memberships, and services
Collaborate with internal Sales and Product teams to align partner needs with CIS offerings and drive expansion
Manage renewal conversations and ensure timely, accurate forecasting for assigned accounts
Maintain comprehensive account documentation, engagement history, and forecasting in Salesforce
Monitor and communicate partner risk, adopting proactive strategies to ensure retention and long-term satisfaction
Represent CIS at industry events, conferences, and partner meetings
Contribute to case studies, success stories, and promotional opportunities to amplify program awareness
Other tasks and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree in a business or technical discipline or related field*
4+ years of experience in account management, customer success, partner management, or similar role
Demonstrated success in building and growing strategic partner or customer relationships
Strong ability to understand and communicate technical concepts, particularly around integrations or product functionality
Experience with CRM systems (Salesforce preferred) and standard business tools
Strong presentation, communication, and negotiation skills
Proven ability to meet expansion, adoption, or revenue‑related goals
Must be authorized to work in the United States
It's a Plus if You Have:
Experience working with product vendors, technology partners, or ecosystems in a cybersecurity environment
Knowledge of cybersecurity frameworks, best practices, or standards
Experience supporting or managing technical integrations
Strong cross-functional collaboration skills across Product, Engineering, and Content teams

Benefits

Comp & perks

Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
$500 wellness card for Health Coverage Participants
401(k) with 4% Company Match, vested from the first day of hire
Flexible Spending Account (FSA) & Dependent Care Account (DCA)
Life Insurance
Bonding Leave
Paid Volunteering Program
Bonus eligibility
Paid Time Off (PTO) inclusive of vacation, personal and sick time
Paid Holidays
Wellness Program
Employee Engagement Activities
Professional Development Opportunities
Tuition Reimbursement
Student Loan PayDown Program
Employee Referral program
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successpartner managementtechnical integrationsCRM systemsSalesforcecybersecurity frameworksCIS ControlsCIS BenchmarksCIS-CAT

Soft Skills

relationship buildingcommunicationpresentationnegotiationcross-functional collaborationstrategic thinkingproactive supportproblem-solvingcustomer engagementmarket insight