Center for Internet Security

Experience Management Analyst

Center for Internet Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $61,400 - $105,200 per year

About the role

  • Facilitate weekly prioritization meetings, track project progress, and maintain CX roadmaps in alignment with business goals
  • Translate customer insights into actionable project plans that include milestones, timelines, success metrics, and resource assignments
  • Lead cross-functional workstreams, ensuring team accountability through clear documentation, role alignment, and collaborative sprint planning
  • Maintain organized systems for tracking, reviewing, and reporting on CX initiatives, using platforms like Qualtrics, project dashboards, and internal tools
  • Champion both quantitative and qualitative research methods to develop holistic views of the customer journey
  • Synthesize complex data into simple, engaging, and insight-driven deliverables that inform experience improvements
  • Collaborate with internal teams and vendors to deliver secure, scalable CX enhancements that align with compliance and security standards
  • Other tasks and responsibilities as assigned

Requirements

  • Bachelor’s degree in CX, Business, Communications, Psychology, or a relevant field*
  • 2+ years of experience in CX, survey design, or experience management, ideally using Qualtrics
  • 2+ years of experience utilizing Qualtrics
  • Experience in developing surveys, understanding the core CX metrics questions, and proactive approach to survey planning and execution
  • Proven experience managing multiple concurrent projects and delivering against timelines, scope, and objectives
  • Strong program and project management skills, including prioritization, sprint planning, and stakeholder alignment
  • Experience leading cross-functional teams and driving CX initiatives across departments
  • Familiarity with SaaS environments, with hands-on experience using the Qualtrics platform
  • Comfortable tracking and reviewing work in progress, documenting outcomes, and holding teams accountable
  • Ability to rapidly assess complex or ambiguous problems, define scope, and propose strategic partnership or process improvements
  • Excellent critical thinking and analytical skills with a talent for simplifying complex data into actionable insights
  • Strong interpersonal and communication abilities; adept at working with both senior leadership and operational staff
  • Must be authorized to work in the United States
Benefits
  • Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
  • $500 wellness card for Health Coverage Participants
  • 401(k) with 4% Company Match, vested from the first day of hire
  • Flexible Spending Account (FSA) & Dependent Care Account (DCA)
  • Life Insurance
  • Bonding Leave
  • Paid Volunteering Program
  • Bonus eligibility
  • Paid Time Off (PTO) inclusive of vacation, personal and sick time
  • Paid Holidays
  • Wellness Program
  • Employee Engagement Activities
  • Professional Development Opportunities
  • Tuition Reimbursement
  • Student Loan PayDown Program
  • Employee Referral program
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CXsurvey designexperience managementproject managementsprint planningstakeholder alignmentdata synthesisquantitative researchqualitative researchcore CX metrics
Soft Skills
critical thinkinganalytical skillsinterpersonal abilitiescommunication abilitiesteam accountabilityproblem assessmentstrategic partnershipprocess improvementscollaborationorganization
Certifications
Bachelor’s degree in CXBachelor’s degree in BusinessBachelor’s degree in CommunicationsBachelor’s degree in Psychology