AR Insurance Specialist

Center for Healthy Aging

. Performs A/R insurance follow up on rejected and denied insurance claims to ensure timely and accurate payment.

Posted 4/21/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

About the role

Key responsibilities & impact

Performs A/R insurance follow up on rejected and denied insurance claims to ensure timely and accurate payment.
Communicates effectively with all levels - patients, co-workers, supervisors and physicians, both verbally and in writing using the AIDET framework.
Provides excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
Work denied or rejected claims daily through correspondence, practice management tasking system and claims clearinghouse.
Maintain not started and follow up tasks with payers according to timely filing, follow up dates, and worklog manager to ensure prompt collections and avoid timely denials.
Place refunds on the refund spreadsheet for disbursement as needed per POSC and payer policy.
Ability to write effective appeal letters and claim reconsideration requests using payer policy, coding guidelines and other reputable sources to overturn denials and ensure proper claim payment.
Ability to interact with patients, co-workers, physicians and management team to explain EOBs, accounts, and insurance rules/regulations such as deductibles, co-pays & coinsurance.
Research payer guidelines as needed to ensure proper claim payment and provide feedback to teams in the business office.
Monitors electronic postings by payers to update teams on policy changes.
Attend meetings and huddles as assigned.
Assist team members as needed.
Other duties as assigned.

Requirements

What you’ll need

High School Diploma preferred.
Strong customer service skills.
AR insurance claims follow up experience.
Experience writing complex appeals.
Working knowledge of practice management, EMR, and claims clearinghouses.
Excellent interpersonal communication skills.
Ability to maintain quality control standards.
Ability to meet deadlines.
Ability to multi-task.
This person must be able to establish and maintain effective working relationships with patients, employees and the public.

Benefits

Comp & perks

Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
Generous Paid Time Off : Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A/R insurance follow upwriting complex appealsclaims processingtimely filingquality control standardsmulti-taskingcoding guidelinesEOB explanationclaims clearinghousespractice management

Soft Skills

customer serviceinterpersonal communicationeffective communicationteam collaborationcourteous communicationdeadline managementrelationship buildingproblem-solvingfeedback provisionadaptability

Certifications

High School Diploma