Center for Healthy Aging

Appointment Setter

• Provide day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff.
• Monitor and interpret performance dashboards across all call center departments.
• Support supervisory staff, and help drive continuous improvement in service quality, efficiency, and the overall patient experience.
• Serve as a trainer and partner closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution.
• Ensure operational continuity and effective staff support through comprehensive cross-training across all call center departments.

Patient Appointment Scheduling Lead