Center for Healthy Aging

Appointment Setter

• Responsible for scheduling patient appointments using appointment scheduling software.
• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
• Gathers and updates insurance information, personal data and notifies patients of financial expectations
• Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
• Meets call quota expectations as assigned by supervisor/manager
• Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
• Communicates with other departments as needed regarding insurance inquiries, patient balances and same day add ons

Patient Appointment Scheduler

Content Marketing Manager

• Develop and execute a comprehensive content strategy that aligns with the company’s goals, target audience and brand identity
• Build email automations to deliver impactful content at relevant points of the patient journey
• Create and manage editorial calendar to deliver timely content across digital platforms
• Create high quality and compelling content across multiple platforms, including websites, blogs, social media and email
• Ensure brand consistency and compliance with the company’s style guide and voice across all content deliverables
• Interview patients and providers to create content and stories that can be used across multiple channels
• Manage and maintain content repositories; Ensure content is organized in an easily accessible way for future use
• Support content update to the employee intranet, and keeping team members informed on what’s happening across our markets
• Responsible for sending out internal newsletters and company communications (e.g. department specific updates, new executive/physician announcements, all-employee messages)
• Serve as the communications resource for HR & Cross-Departmental projects

Content Marketing Specialist

Insurance

• Performs A/R insurance follow up on rejected and denied insurance claims to ensure timely and accurate payment.
• Communicates effectively with all levels - patients, co-workers, supervisors and physicians, both verbally and in writing using the AIDET framework.
• Provides excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Work denied or rejected claims daily through correspondence, practice management tasking system and claims clearinghouse.
• Maintain not started and follow up tasks with payers according to timely filing, follow up dates, and worklog manager to ensure prompt collections and avoid timely denials.
• Place refunds on the refund spreadsheet for disbursement as needed per POSC and payer policy.
• Ability to write effective appeal letters and claim reconsideration requests using payer policy, coding guidelines and other reputable sources to overturn denials and ensure proper claim payment.
• Ability to interact with patients, co-workers, physicians and management team to explain EOBs, accounts, and insurance rules/regulations such as deductibles, co-pays & coinsurance.
• Research payer guidelines as needed to ensure proper claim payment and provide feedback to teams in the business office.
• Monitors electronic postings by payers to update teams on policy changes.
• Attend meetings and huddles as assigned.
• Assist team members as needed.
• Other duties as assigned.

Patient Appointment Scheduler

Content Marketing Specialist

AR Insurance Specialist