Center for Healthy Aging

Patient Appointment Scheduler

Center for Healthy Aging

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $17 - $19 per hour

Job Level

Junior

About the role

  • Responsible for scheduling patient appointments using appointment scheduling software.
  • Accepts incoming patient phone calls and uses software to schedule patients.
  • Triages patient needs for timeliness of appointments based upon pre-determined criteria.
  • Determines which physician to place patient with based upon pre-determined criteria.
  • Retrieves appointment requests and places outbound calls to patients for scheduling of appointments.
  • Gathers and updates insurance information, personal data and notifies patients of financial expectations.
  • Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met.
  • Meets call quota expectations as assigned by supervisor/manager.
  • Monitor and work the Scheduling Department inbox (Portal messages and bumplist).
  • Communicates with other departments as needed regarding insurance inquiries, patient balances and same day add ons.

Requirements

  • High School diploma or equivalent is required.
  • Six months appointment scheduling experience in a healthcare setting preferred.
  • Intermediate Computer skills
  • Strong customer service
  • Ability to communicate professionally in all written and oral communications, including email
  • Strong organizational skills with great attention to detail
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Demonstrated conflict management skills
  • Ability to navigate through multiple systems at once
Benefits
  • Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
  • Dental & Vision Insurance
  • 401(k) with Annual Employer Contributions
  • Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
  • Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
  • Generous Paid Time Off : Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
appointment schedulinginsurance information gatheringpatient triage
Soft Skills
customer servicecommunicationorganizational skillsattention to detailconflict management
Certifications
High School diploma or equivalent