Center for Healthy Aging

Patient Appointment Scheduling Lead

Center for Healthy Aging

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $19 - $22 per hour

Job Level

Senior

About the role

  • Provide day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff.
  • Monitor and interpret performance dashboards across all call center departments.
  • Support supervisory staff, and help drive continuous improvement in service quality, efficiency, and the overall patient experience.
  • Serve as a trainer and partner closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution.
  • Ensure operational continuity and effective staff support through comprehensive cross-training across all call center departments.

Requirements

  • High school diploma or equivalent required.
  • Strong knowledge of orthopedic scheduling workflows and provider preferences.
  • Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker’s compensation, and switchboard operations.
  • Excellent communication, problem-solving, and organizational skills.
  • Prior experience (3yrs min.) in healthcare call center or patient access experience.
  • Experience interpreting call center metrics and dashboards
  • Previous leadership, lead, supervisory, or training experience.
  • Experience working in a remote call center environment.
  • Familiarity with quality assurance and performance improvement initiatives.
  • Experience with EHR and call center reporting systems.
Benefits
  • Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
  • Dental & Vision Insurance
  • 401(k) with Annual Employer Contributions
  • Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
  • Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
  • Generous Paid Time Off : Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
orthopedic scheduling workflowscall center metrics interpretationEHR systemscall center reporting systemsperformance dashboardscross-trainingquality assuranceperformance improvement
Soft Skills
communicationproblem-solvingorganizational skillsleadershiptraining
Certifications
high school diploma or equivalent