Access Center Specialist

Center for Health Care Strategies

Access Center Specialist scheduling pediatric specialty appointments for Nemours Children's Health. Verifying patient insurance data, collecting payments, and resolving access inquiries in a hybrid Wilmington role.

Posted 8/4/2026full-timeWilmington • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and financial discussions while providing exceptional customer service in a healthcare setting. Proficient in using EMR systems to manage patient information and appointments effectively.

Highest-signal resume keywords

Customer Service ExperienceEMR System ProficiencyInsurance VerificationFinancial Obligation DiscussionNAHAM Certification - CHAA

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingDemographic VerificationInsurance Information EntryPayment CollectionComplaint Resolution

Soft Skills

Professional CommunicationCollaborationProblem Solving

Certifications & Qualifications

High School DiplomaNAHAM Certification - CHAA

Industry Keywords

Healthcare Access ManagementPatient RegistrationCall Center ExperienceFinancial Advocacy

About the role

Key responsibilities & impact

Communicate with patients and providers by telephone to schedule specialty appointments accurately, promptly, and courteously
Obtain and enter accurate demographic, guarantor, legal guardian, and insurance information for encounters
Discuss financial obligations with patient families and collect payments or escalate to Financial Advocates when appropriate
Monitor registration and insurance-related patient work queues to support timely claim filing
Collaborate with Nemours departments to meet patient access needs
Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Schedule appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information, directions, and required paperwork by mail or email
Review electronic communications and process documentation and notify leadership of questions
Answer customer questions, document and escalate health concerns according to guidelines
Collect copays, outstanding balances, and applicable prepayments
Identify and attempt to resolve complaints, escalating unresolved complaints appropriately
Perform other duties assigned by the supervisor

Requirements

What you’ll need

High School Diploma required
More than one (1) year of customer service, medical office, or call center experience required
NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred
Experience using EMR systems for registration and appointment scheduling
Ability to accurately verify demographic, guarantor, legal guardian, and insurance information
Ability to discuss financial obligations and collect copays, outstanding balances, and prepayments
Ability to provide professional customer service and follow escalation guidelines

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Center for Health Care Strategies Website LinkedIn All Job Openings 51 - 200 employees Founded 1998 🏥 Healthcare 💼 Consulting ⚕️ Healthcare Insurance Healthcare
Consulting
Healthcare Insurance Center for Health Care Strategies is a U. S. -based organization dedicated to improving the healthcare system to achieve better and more equitable outcomes, particularly for those served by Medicaid. The center focuses on issues like complex health and social needs, mental health, substance use, and aging and disability. It emphasizes cross-sector partnerships, community engagement, and health equity to transform the delivery system and promote value-based payments. The organization also supports leadership and capacity building efforts to drive system reform, including integrating Medicare and Medicaid services and advocating for trauma-informed care and primary care innovation. Access Center Specialist Job not on LinkedIn 🔥 17 minutes ago 🏢🏡 Wilmington – Hybrid ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicate with patients and providers by telephone to schedule specialty appointments accurately, promptly, and courteously
Obtain and enter accurate demographic, guarantor, legal guardian, and insurance information for encounters
Discuss financial obligations with patient families and collect payments or escalate to Financial Advocates when appropriate
Monitor registration and insurance-related patient work queues to support timely claim filing
Collaborate with Nemours departments to meet patient access needs
Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Schedule appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information, directions, and required paperwork by mail or email
Review electronic communications and process documentation and notify leadership of questions
Answer customer questions, document and escalate health concerns according to guidelines
Collect copays, outstanding balances, and applicable prepayments
Identify and attempt to resolve complaints, escalating unresolved complaints appropriately
Perform other duties assigned by the supervisor 🎯 Requirements
High School Diploma required
More than one (1) year of customer service, medical office, or call center experience required
NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred
Experience using EMR systems for registration and appointment scheduling
Ability to accurately verify demographic, guarantor, legal guardian, and insurance information
Ability to discuss financial obligations and collect copays, outstanding balances, and prepayments
Ability to provide professional customer service and follow escalation guidelines Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Direct Support Professional 🕒 July 23 Charles Lea Center 501 - 1000 🤝 Non-profit 🤲 Charity 🌍 Social Impact Website LinkedIn All Job Openings Direct Support Professional working with individuals with disabilities in a residential setting. Responsibilities include daily living skills, communication, and documentation in Wilmington, NC. 🏢🏡 Wilmington – Hybrid 💵 $18 / hour 💰 Grant on 2024-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨‍🎓 No degree required Direct Support Professional 🕒 June 25 Charles Lea Center 501 - 1000 🤝 Non-profit 🤲 Charity 🌍 Social Impact Website LinkedIn All Job Openings Direct Support Professional assisting individuals with disabilities in daily living and community activities. Join Charles Lea Center in Wilmington, NC for meaningful impact and support. 🏢🏡 Wilmington – Hybrid 💵 $18 / hour 💰 Grant on 2024-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs